Gabriela Rodriguez
Colton,CA
Summary
Hardworking employee with customer service, sales, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Server
Avila's El Ranchito
Costa Mesa , CA
07.2022 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
El Jefe
Pomona , CA
02.2020 - 07.2022
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and confirmed complete orders.
Self Employed
MG Motorcycle Gear
Colton , CA
04.2009 - 11.2019
- Ran and managed a business for 10 years, selling different types of eyewear, clothing and motorcycle gear at fairs, festivals and motorcycle rallies, all over United States.
- Assisted customers in selecting frames according to their style and facial features.
- Engaged casual shoppers to provide information about featured products and recommend merchandise.
- Developed relationships with existing customers to encourage repeat business.
- Described merchandise and explained use, operation and care.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept records for production, inventory, income, and expenses.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Delivered products to customer locations on time.
- Listened to customer needs to identify and recommend best products and services.
- Monitored daily and long-term routes for weather, traffic, and other conditions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replaced and adjusted signs to reflect different products and promotional prices.
- Operated register, handled cash and processed credit card transactions.
- Monitored inventory levels and placed orders as needed.
Server
El Torito Restaurants
Long Beach , CA
01.2008 - 04.2009
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
Shift Manager
Rubios
Cerritos , CA
03.2006 - 01.2008
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Assisted in resolving escalated customer service issues in a timely manner.
- Coached employees on interactions with customers to drive exceptional service.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between staff members in a professional manner.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
Shift Leader
Baja Fresh
05.2004 - 03.2006
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Inspected dining area prior to each shift start to ensure cleanliness and proper setup.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided excellent customer service by greeting guests promptly upon arrival at the restaurant.
- Ensured all opening and closing procedures were completed as outlined in the shift checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared end-of-shift reports summarizing sales data, labor costs, waste disposal totals.
- Understood and followed oral and written directions.
Education
High School Diploma -
Garey High School
Pomona, CA06-2003
Skills
- Exceptional Customer Service
- Order Management
- Positive and Professional
- Sales Expertise
- Performance Improvement
- Effective Customer Upselling
- Strong Work Ethic
- Bilingual (English/Spanish)
- Focus and disciplined
- Detail Oriented
Timeline
Server
Avila's El Ranchito
07.2022 - 01.2024
Server
El Jefe
02.2020 - 07.2022
Self Employed
MG Motorcycle Gear
04.2009 - 11.2019
Server
El Torito Restaurants
01.2008 - 04.2009
Shift Manager
Rubios
03.2006 - 01.2008
Shift Leader
Baja Fresh
05.2004 - 03.2006
High School Diploma -
Garey High School
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