Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sophia Nalle

SANTA ANA,CA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Results-driven Business Administration Manager known for productivity and efficient task completion. Possessing specialized skills in operational strategy, financial management, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and organizational growth.

Overview

3
3
years of professional experience

Work History

Server

Avila's El Ranchito
Orange , CA
08.2022 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Crew Member

Rasing Canes Chicken Fingers
Santa Ana , CA
08.2021 - 09.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Education

Associate of Arts - Business Administration

Santa Ana College
Santa Ana, CA

Skills

  • Daily specials memorization
  • Hostess support
  • Team member support
  • High-volume dining
  • Hospitality service expertise
  • Wine service
  • Positive and professional
  • Exceptional customer service
  • POS operation
  • Liquor, wine, and food service
  • Sales expertise
  • Creative
  • Hardworking
  • Independant

Affiliations

  • Bilingual
  • Dancer
  • musician

Languages

Spanish
Limited

Timeline

Server

Avila's El Ranchito
08.2022 - Current

Crew Member

Rasing Canes Chicken Fingers
08.2021 - 09.2023

Associate of Arts - Business Administration

Santa Ana College
Sophia Nalle