Gabriela Rowe
Plano,Texas
Summary
As a freshman at Collin Community College working towards a Bachelor's degree in Business Management. I bring valuable experience from my current role as a High-energy Shift Lead at Hoja Bubble Tea. In this position, I excel in scheduling shifts, training new team members, and promptly addressing operational challenges and customer inquiries. I also contribute creatively by designing eye-catching advertisements and menus. My strengths lie in effective multitasking, top-tier communication skills with both colleagues and customers, and a commitment to exceptional customer service. Additionally, I am actively pursuing my Real Estate License to transition into a career as a real estate agent, where I aim to leverage my strong people skills for success.
Overview
1
1
year of professional experience
Work History
Shift Lead
Hoja Bubble Tea And Asian Street Food
09.2022 - Current
- Served customers quickly and efficiently while working under pressure
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and strong in customer service
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained barista workers to maintain and uphold store policies
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Associate of Business Administration - Business Management
Collin County Community College District
Plano, TX05.2026
Skills
- Serve Customers
- Work Schedule Management
- Greeting and Seating Guests
- Customer Service
- Attention to Detail
- Employee Scheduling
- Verbal and Written Communication
- Delegating Assignments and Tasks
Timeline
Shift Lead
Hoja Bubble Tea And Asian Street Food
09.2022 - Current
Associate of Business Administration - Business Management
Collin County Community College District
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