Angela Etherton
Peotone,IL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. As well as great customer service skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CVS Pharmacy Technician /Shift Supervisor
CVS
10.2016 - Current
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Circulation Clerk
Peotone Public Library Dist
04.2006 - 09.2019
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general question
- Delivered excellent guest services by answering inquiries from visitors.
- Answered questions from customers and staff.
- Organized shelves when patrons returned books.
- Called patrons about missing books and late returns.
- Enabled ease of material location by replacing returned items in alphabetical order to library shelves.
- Maintained office equipment in proper operating condition.
- Processed and shelved returned materials after evaluating for general condition and cleanliness
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions
Education
High School Diploma -
Normal Community High School
Normal, ILSkills
- Prescription Compounding
- Compliance Advisory
- Drug Storage
- Cash Register Operations
- Profile Updating
- Customer Satisfaction
- Pyxis MedStation
- Serve Customers
- Prescription Filling and Labeling
Certification
- License NHA ExCPT Pharmacy Technician (CPhT)
- Licensed with State of Illinois
Timeline
CVS Pharmacy Technician /Shift Supervisor
CVS
10.2016 - Current
Circulation Clerk
Peotone Public Library Dist
04.2006 - 09.2019
High School Diploma -
Normal Community High School