Gabriela Ruiz
Union City,CA
Summary
Accomplished Release of Information Specialist at Kaiser Permanente, adept in HIPAA compliance and information management, significantly reduced record errors. Demonstrated exceptional customer service and attention to detail, enhancing patient privacy and streamlining department workflows. Excelled in roles requiring meticulous records review and data entry, contributing to improved operational efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Release of Information Specialist
Kaiser Permanente
06.2021 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Resolved medical record discrepancies by collecting and analyzing information.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
Patient Service Scheduler
Washington Township Medical Group
07.2017 - 06.2021
- Contributed to a positive work environment by fostering strong relationships with team members and collaborating on process improvements.
- Improved the overall efficiency of the clinic by effectively coordinating between multiple departments for seamless scheduling operations.
- Supported administrative tasks such as updating patient records, verifying insurance information, and processing payments for co-pays or outstanding balances.
- Managed ongoing relationships with referring physicians'' offices to facilitate efficient coordination of care for shared patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Increased accuracy in data entry by meticulously maintaining electronic health record systems for updated patient information.
- Facilitated smooth check-in processes, ensuring all required paperwork was completed prior to appointments.
Front Office Lead
Massage Envy Spa
10.2014 - 07.2017
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Server
Gordon Biersch Brewery Restaurants
09.2012 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Conley Carabello High School
Hayward06.2010
Skills
- HIPAA Compliance
- Software Knowledge
- Information Management
- Customer Service
- Attention to Detail
- Microsoft Excel
- Data Entry
- Invoice Processing
- Records Accuracy
- Patient Information Verification
- Paperwork Processing
- Records Review
Timeline
Release of Information Specialist
Kaiser Permanente
06.2021 - Current
Patient Service Scheduler
Washington Township Medical Group
07.2017 - 06.2021
Front Office Lead
Massage Envy Spa
10.2014 - 07.2017
Server
Gordon Biersch Brewery Restaurants
09.2012 - 03.2015
High School Diploma -
Conley Carabello High School
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