Gabriela Ruiz
Union City,CA
Summary
Proven Release of Information Specialist at Kaiser Permanente, adept in HIPAA compliance and information management, significantly reduced record errors through meticulous review and digital innovation. Demonstrated exceptional problem-solving abilities and attention to detail, streamlining processes and promoting patient privacy rights. Excelled in multitasking, ensuring efficient and accurate disability claim evaluations.
Experienced with FMLA/ADA claims handling and regulatory compliance. Utilizes skills in case management to ensure accurate and efficient claim processing. Track record of effective communication and problem-solving in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Release of Information Specialist
Kaiser Permanente
Oakland, CA
06.2021 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Developed relationships with medical providers, expediting requests for necessary documentation related to FMLA and ADA claims.
- Maintained comprehensive knowledge of federal regulations and policies governing disability benefits programs, ensuring compliance at all times.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
Patient Service Scheduler
Washington Township Medical Group
Fremont, CA
07.2017 - 06.2021
- Increased accuracy in data entry by meticulously maintaining electronic health record systems for updated patient information.
- Maintained open lines of communication with practitioners regarding schedule changes or updates affecting daily workflows.
- Improved the overall efficiency of the clinic by effectively coordinating between multiple departments for seamless scheduling operations.
- Streamlined the appointment booking process for improved patient experience and reduced wait times.
- Managed ongoing relationships with referring physicians'' offices to facilitate efficient coordination of care for shared patients.
- Prioritized urgent care needs by efficiently triaging incoming calls from patients seeking immediate attention or assistance from healthcare providers.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
Front Office Lead
Massage Envy Spa
Union City, CA
10.2014 - 07.2017
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Server
Gordon Biersch Brewery Restaurants
Palo Alto, CA
09.2012 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Conley Caraballo High School
Hayward06.2010
Skills
- HIPAA compliance
- Software knowledge
- Document scanning
- Information management
- Confidentiality
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Disability, FMLA and ADA disability knowledge
Timeline
Release of Information Specialist
Kaiser Permanente
06.2021 - Current
Patient Service Scheduler
Washington Township Medical Group
07.2017 - 06.2021
Front Office Lead
Massage Envy Spa
10.2014 - 07.2017
Server
Gordon Biersch Brewery Restaurants
09.2012 - 03.2015
High School Diploma -
Conley Caraballo High School