GABRIELA Ruiz
Yuma,AZ
Summary
Dedicated Front and Back Bilingual Certified Medical Assistant (CMA) seeking a position in a health care setting. Where I can expand my experience, skills and grow within the company as well my passion in helping others. Patient focused Medical Assistant with over 12+ years of experience working in a fast-paced medical office with diverse populations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freight Dispatcher/Sales Associate
Friends Xpress/Royal Cargo LLC
11.2022 - 04.2025
- Negotiation's (SALES) on booking loads with great communications skills and time management on the routes of our drivers.
- Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
- Monitored industry trends to stay on top of new technologies and best practices in freight dispatching processes.
- Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
- Streamlined dispatch operations by implementing new software tools to improve tracking and scheduling processes.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Front/Back Office Medical Assistant
My Dr Now
02.2022 - 10.2022
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance,insurance eligibility, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Trained new staff on to our EMR system EPIC and meet our office protocols front and back duties so when needed we are cross trained.
- Fast Paced primary care (80+) patients flow a day Urgent care,Pediatrics,Geriatrics,Walk-Ins.
- Back office consisted of Triaging our patients Intake and Vital Signs and Updating patient information to EMR system.
- Administered Immunizations,Phlebotomy,Lab Processing,EKG,Spirometry,Assisting IVS,Breathing Treatments,Eye Exams,ordering McKesson supplies for our clinic,Diabetes Foot exam,Autoclave and sterilization,
- Care Coordinator entering referrals and orders for Imaging,Labs request,Medication Prior Auth,DME Orders, Answering incoming messaging and triage messages and answering in a timely manner,
Certified Medical Assistant
VillageMD
03.2018 - 01.2021
- Primary care setting EMR experience with Athena,Eclinical Works.
- Answered calls to help Triage Department to deliver fast customer service to our Patients.
- Ensured compliance with HIPPA-CLIA-OSHA regulations.
- Care Coordinator for 3 Primary Doctors Assisted patients with Portal messages,Walk Ins,Lab/Imaging Results.
- Provided patients with treatment information and ensured comprehension.
- Developed and maintained quality care systems and standards, creating and improving medical protocols and guidelines.
- Performed EKG,Administered Immunizations,Autoclave,Visual Acuity Test and Phlebotomy when needed.
- Flu/Strep swabs,PPD Test,UA Test, Etc.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Certified Medical Assistant
Physician Group Of Arizona
01.2016 - 09.2017
- Pain Management Setting EMR experience for Cerner.
- Interviewed patients measured vital sighs and recorded their BMI Completed and submitted clinical documentation in accordance with agency guidelines.
- Prepared procedure rooms and handed instruments and materials to physician.
- Provided injections to patients.
- Ensured compliance with HIPPA-CLIA-OSHA regulations.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Providing great customer service to all our patients.
Medical Assistant
Emeline Health Clinic
07.2015 - 08.2015
- Performed 150 skills as well I assisted client medical needs.
- Prepared patient rooms prior to their arrival.
- Operated Xrays and Electrocardiograph (EKG) and other equipment to administer routine diagnostic testing.
- Preformed basic phlebotomy to patients.
- Verifying patients insurances and scheduling appointments.
- Providing great customer service with cleaned and organized patients' living quarters.
Nurse Assistant-Home Health Aid
Sahuaro Foundation
03.2008 - 11.2009
- Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Collected urine and fecal samples.
- Provided transportation, assistance and companionship to clients.
- Positioned residents for comfort and to prevent skin pressure Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
- Promoted personal and co-worker safety.
- Maintained a clean, orderly and well-stocked environment.
- Delivered great patient care and professionalism.
Education
Certified Medical Assistant (CCMA) - Medical Assisting Program
Mosbey College
2015
High School Diploma - General Studies
Kofa High School
Yuma, AZ2004
Skills
- Teamwork
- Patient Care
- Customer Service Inbound/Outbound calls
- Good Communication Skills
- Phlebotomy
- Administering Injections
- Practiced in sterilization techniques
- Autoclave
- Electrocardiogram (EKG) and Holter Monitor
- Data entry
- Critical Thinker
- Great Mentor
- Care Coordinator and Processed Referrals
- (EMR) Eclinical Works,Athena,Epic,Care Cloud Experience
- Front/Back Medical Assistant Experience
- Trained and Mentored new employees during onboarding process
Certification
- Certified Medical Assistant (CMA)
- CPR/AED/First Aid
- Fingerprint Clearance Card through Arizona of Public Safety (DPS)
- Certified Home Health Aide
Timeline
Freight Dispatcher/Sales Associate
Friends Xpress/Royal Cargo LLC
11.2022 - 04.2025
Front/Back Office Medical Assistant
My Dr Now
02.2022 - 10.2022
Certified Medical Assistant
VillageMD
03.2018 - 01.2021
Certified Medical Assistant
Physician Group Of Arizona
01.2016 - 09.2017
Medical Assistant
Emeline Health Clinic
07.2015 - 08.2015
Nurse Assistant-Home Health Aid
Sahuaro Foundation
03.2008 - 11.2009
High School Diploma - General Studies
Kofa High School
Certified Medical Assistant (CCMA) - Medical Assisting Program
Mosbey College
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