Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Saenz

Sacramento,CA

Summary

Results-driven retail professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Expert in building strong relationships, understanding customer needs, and creating memorable shopping experiences that drive loyalty. Demonstrated ability to optimize store layout for increased product visibility and smoother customer flow. Ready to bring my skills and passion for retail to your team and help drive success.

Overview

20
20
years of professional experience

Work History

Beauty Advisor- Chanel

Nordstrom
Roseville, CA
02.2024 - Current
  • Assisted customers in selecting products based on preferences and skin characteristics.
  • Organized makeup demos and managed product inventory.
  • Handled cashier duties and maintained store organization.
  • Educated customers on cosmetics, fragrances, and proper product use.
  • Stayed updated on industry trends through product training.
  • Responded promptly to client inquiries via phone and email.
  • Promoted sales through targeted beauty product recommendations.
  • Displayed merchandise to maximize visual appeal and drive sales.
  • Monitored store floor to enhance loss prevention.

Fragrance Specialist

Nordstrom
Roseville, CA
10.2023 - 12.2024
  • Provided customer service and product knowledge to customers regarding fragrances.
  • Assisted in the development of new fragrance products, including scent selection and formulation.
  • Advised customers on fragrance selections based on their individual preferences and needs.
  • Maintained accurate inventory records for fragrances; ordered additional stock when needed.

Team Leader/Sales Associate

Macy's Inc.
Sacramento, CA
11.2004 - 07.2023
  • Coordinated team tasks and ensured project efficiency.
  • Developed strategies for problem-solving and conflict resolution.
  • Conducted performance reviews and provided coaching for growth.
  • Created training materials and led team sessions on new processes.
  • Monitored workflow for policy adherence and project progress.
  • Improved customer satisfaction through survey analysis and feedback.
  • Resolved customer complaints while maintaining high service standards.
  • Fostered a collaborative, positive work environment.
  • Assisted customers with product selection and personalized service.
  • Built strong client relationships to increase sales and revenue.
  • Maintained product knowledge to drive sales and support promotions.
  • Managed cash transactions and balanced the register.

Education

High School Diploma -

Sacramento High School
Sacramento, CA
06-2003

Skills

  • Sales expertise and closing
  • Upselling and Product Recommendations
  • Skin Analysis & Personalized Beauty Advice
  • Beauty product demonstrations
  • Hygiene and Safety Standards
  • Retail and Customer Relationship Management
  • New Hire Training and Team Development

Languages

Spanish
Native/ Bilingual

Timeline

Beauty Advisor- Chanel

Nordstrom
02.2024 - Current

Fragrance Specialist

Nordstrom
10.2023 - 12.2024

Team Leader/Sales Associate

Macy's Inc.
11.2004 - 07.2023

High School Diploma -

Sacramento High School

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Gabriela Saenz