Gabriela Sanhueza
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to acquire and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HEB Grocery Store
11.2020 - Current
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Beverage Consultant
Starbucks
10.2018 - 11.2020
- Educated new sales staff on store policies and customer support operations.
- Scheduled, updated and maintained product preparations and customer promotions.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Addressed each customers' needs and wants to recommend suitable product options.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Arts -
Lone Star College System
Spring, TXUI/UX Bootcamp Certificate - UI/UX Design
Rice University
Houston, TX06.2023
High School Diploma -
Klein High School
Klein, TX06.2018
Skills
- Strong Analytical and Problem-Solving Skills
- System Implementation
- Brand Representation
- Active Listening
- Research
- Handheld Computer Device Software
- Data Evaluation
- Apple macOS
- Google Docs
- Figma (Design Software)
- [Type] Software Proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of prado health project.
- Achieved app efficiency through effectively helping with iterating wireframes.
Certification
High School Diploma
UI/UX Designer Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HEB Grocery Store
11.2020 - Current
Beverage Consultant
Starbucks
10.2018 - 11.2020
Associate of Arts -
Lone Star College System
UI/UX Bootcamp Certificate - UI/UX Design
Rice University
High School Diploma -
Klein High School
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