Gabriela Santander
Bakersfield,CA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Beauty Manager
Beulashess
Bakersfield, CA
06.2024 - Current
- Implemented promotional campaigns for beauty products and services.
- Displayed a high level of knowledge about current trends in the beauty industry.
- Managed daily operations including scheduling appointments, ordering supplies, reconciling accounts receivable and payable transactions.
- Researched potential suppliers to identify best prices for beauty items.
- Trained and supervised staff in the use of beauty products and services.
Support Manager
Walmart
Bakersfield, CA
06.2012 - 01.2019
- Trained new employees on company policies and procedures related to customer service.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Ensured compliance with company policies, procedures, and industry regulations.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Created reports detailing customer service trends and team performance data.
- Analyzed customer feedback surveys and reported results to senior management staff.
- Maintained accurate records of all customer interactions and transactions.
- Resolved escalated customer complaints in a timely manner.
Education
Some College (No Degree) - Business Administration And Management
UEI
Bakersfield, CASkills
- Appointment Scheduling
- Staff Training and Development
- Client Relationship Building
- Sales strategy development
- Customer Service
- Schedule Management
- Process Improvement
- Business Development
- Revenue Forecasting
- Staff Management
- Project Planning
- Employee Development
- Organizational Skills
- Business Planning
- Positive Attitude
- Team building
- Time management abilities
- Professionalism
- Teamwork and Collaboration
Languages
Spanish
Limited
English
Professional
Affiliations
- Soccer Coach
Timeline
Beauty Manager
Beulashess
06.2024 - Current
Support Manager
Walmart
06.2012 - 01.2019
Some College (No Degree) - Business Administration And Management
UEI