Selena Craine
Medford,OR
Summary
Dynamic Beauty Manager at JCPenney with a proven track record in client relationship building and staff training. Enhanced customer satisfaction through personalized consultations and innovative merchandising strategies, driving significant sales growth. Adept at problem-solving and maintaining professionalism, I foster a collaborative team environment while optimizing operational efficiency.
Overview
21
21
years of professional experience
Work History
Beauty Manager
JCPenney
Medford OR
12.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Coordinated with event planners to host special occasions, such as bridal parties or fundraisers at the salon space successfully.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Monitored product usage during treatments to minimize waste without compromising service quality or results for clients.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Implemented new services in response to industry trends, maintaining a competitive edge in the market.
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
- Maintained salon cleanliness and hygiene standards, ensuring a pleasant experience for all clients.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Human Resources Manager
JCPenney
Medford, OR
11.2020 - 12.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
Caregiver
Rogue Valley Manor
Medford, OR
05.2019 - 08.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Senior Animal Control Officer
Lake County Animal Control
Lakeport, CA
01.2013 - 01.2017
- Coordinated emergency responses for injured or dangerous animals, minimizing harm to both humans and animals involved.
- Reduced the number of stray animals by developing comprehensive outreach strategies to promote spaying, neutering, and adoption services.
- Improved response times by streamlining dispatch processes and enhancing communication between officers.
- Led a team of Animal Control Officers, ensuring efficient operations and high-quality service delivery.
- Handled complex cases involving suspected animal abuse or neglect, working diligently to ensure the welfare of all animals involved.
- Conducted regular inspections of licensed animal establishments, enforcing compliance with all applicable regulations and standards.
- Enhanced community relationships through educational programs on responsible pet ownership and wildlife management.
- Collaborated with local law enforcement agencies to address animal-related incidents, resulting in safer neighborhoods.
- Provided compassionate care for impounded animals, maintaining clean facilities and proper nutrition plans.
- Proactively engaged citizens through neighborhood meetings while addressing their concerns, leading to stronger community partnerships and increased understanding of animal control objectives.
- Served as liaison with veterinary clinics, arranging medical care for injured or sick animals under our jurisdiction.
- Successfully reunited numerous lost pets with their families by utilizing social media platforms as well as traditional methods like posters in strategic locations throughout the community.
Journeyman Food Clerk
Safeway
Mountain View, CA
08.2004 - 08.2008
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Arranged items in display cases to promote sales.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.
- Assisted in managing product counts and audits.
- Adhered strictly to all company policies regarding sanitation, allergen control measures, preventing cross-contamination of foods.
- Enhanced customer satisfaction by providing efficient and courteous service at the food counter.
- Assisted customers in finding products, resulting in increased sales and positive feedback.
- Implemented creative merchandising techniques that showcased products attractively, driving sales growth in key categories.
- Assisted customers in finding proper products and offering suggestions.
- Demonstrated extensive product knowledge, guiding customers toward informed purchasing decisions.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Rogue Community College
Medford, OR06-2019
Skills
- Client relationship building
- Professionalism and ethics
- Staff training and development
- Appointment scheduling
- Creativity and innovation
- Product knowledge expertise
- Brand representation
- Cosmetics selection assistance
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Supervised team of five staff members.
- Collaborated with team of twenty in the development of the new JCPenney Beauty Space which opened in 2022.
Timeline
Beauty Manager
JCPenney
12.2021 - Current
Human Resources Manager
JCPenney
11.2020 - 12.2021
Caregiver
Rogue Valley Manor
05.2019 - 08.2020
Senior Animal Control Officer
Lake County Animal Control
01.2013 - 01.2017
Journeyman Food Clerk
Safeway
08.2004 - 08.2008
GED -
Rogue Community College