Kayla Ramos
Kyle
Summary
Resourceful and adaptable leader skilled in operations management and team development. Successfully streamlined processes and enhanced customer service standards, contributing to a positive workplace culture and increased sales.
Overview
7
7
years of professional experience
Work History
Beauty Manager
JCPenney
06.2021 - Current
- Led beauty department operations, ensuring high standards of product presentation and customer service.
- Trained and mentored team members on beauty product knowledge and sales techniques.
- Developed promotional strategies to enhance brand visibility and drive sales within the beauty department.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product assortments.
- Collaborated with cross-functional teams to execute store-wide events and initiatives focused on beauty products.
- Conducted regular staff performance evaluations, fostering a culture of continuous improvement and professional development.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
HR Manager Client Experiance Supervisor
JCPenney
04.2023 - 02.2025
- Led recruitment initiatives to attract top talent across multiple departments.
- Developed and implemented employee training programs to enhance performance and engagement.
- Streamlined onboarding processes, reducing time-to-hire and improving new hire satisfaction.
- Managed employee relations, addressing concerns and fostering a positive workplace culture.
- Analyzed workforce data to inform strategic decisions on staffing and development needs.
- Oversaw compliance with labor laws, ensuring organizational adherence to regulatory requirements.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Sales Floor Opperations Manager
JCPenney
07.2019 - 06.2021
- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
- Fostered a collaborative environment by encouraging cross-departmental communication and teamwork initiatives.
- Oversaw scheduling and workforce planning, optimizing labor costs while maintaining high service standards.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed customer feedback to drive improvements in service quality and overall shopping experience.
Education
Cosmetologist - Cosmetology
Simi Valley Career Institute
Simi Valley, CA12-2017
Skills
- Client relationship building
- Professionalism and ethics
- Staff training and development
- Event planning and execution
- Adaptability and flexibility
- Relationship building
- Work Planning and Prioritization
- Hiring and training
- Operations management
- Team development
- Documentation and reporting
- MS office
Timeline
HR Manager Client Experiance Supervisor
JCPenney
04.2023 - 02.2025
Beauty Manager
JCPenney
06.2021 - Current
Sales Floor Opperations Manager
JCPenney
07.2019 - 06.2021
Cosmetologist - Cosmetology
Simi Valley Career Institute