Gabriela Santiago Osuna
Crestview,FL
Summary
Dynamic and dedicated professional eager to leverage a strong passion for customer service, exceptional organizational skills, and a commitment to the medical field. Proven ability to enhance operational efficiency while prioritizing patient satisfaction. Equipped with a solid foundation in healthcare practices and a keen understanding of patient needs, ready to contribute positively to a team-oriented environment. Committed to fostering positive relationships and delivering high-quality support in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Ophthalmic Assistant
Okaloosa Ophthalmology Pediatrics and Adult Care
Crestview, FL
06.2025 - Current
- Assisted ophthalmologists with patient examinations, ensuring smooth workflow and efficient care delivery.
- Prepared examination rooms and equipment, maintaining cleanliness and readiness for patient visits.
- Educated patients on eye care procedures, enhancing understanding and compliance with treatment plans.
- Provided support during surgeries by preparing instruments and assisting surgical teams as needed.
- Administered eye medications for dilation and treatment.
- Executed ophthalmology tests including refractions, visual fields, OCTs, and pachymetry to assess patient eye health.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Medical Receptionist
Okaloosa Ophthalmology Pediatrics and Adult Care
Crestview, FL
08.2023 - 07.2024
- Managed patient scheduling to optimize appointment flow and minimize wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Desk Clerk
Econo Supermarket
Cayey, Puerto Rico
02.2022 - 12.2022
- Assist customers with various transactions including issuing money orders, selling lottery tickets, sending money wires, and processing utility bill payments at the customer service booth.
- Handle incoming calls and direct them to the relevant department.
- Assist customers with product inquiries, process special offers and manage customer complaints.
- Ensure that the cash registers have sufficient funds, and perform money counts at the beginning and end of each shift.
- Maintain a record of the vault's balance.
Sales Associate
Burlington Coat Factory
Caguas, Puerto Rico
02.2021 - 01.2022
- Process customer purchases using the point-of-sale system efficiently and accurately.
- Provide assistance to customers in locating merchandise within the store when required.
- Responsible for managing the customer service desk, answering phone calls and processing returns.
- Support the management team with day-to-day store operations.
Seasonal Sales Associate
Burlington Coat Factory
Cayey, Puerto Rico
10.2020 - 01.2021
- Process customer purchases using the point-of-sale system efficiently and accurately.
- Provide assistance to customers in locating merchandise within the store when required.
- Responsible for managing the customer service desk, answering phone calls, and processing returns.
- Support the management team with day-to-day store operations.
Education
Bachelor Degree in Science - Nursing
NUC University
Caguas, Puerto Rico06-2023
Skills
- Organizational Skills
- Customer Service
- Medical Terminology
- Empathy
- Problem Management
- Word, Excel and Power Point
- Multitasking
- Ophthalmic terminology
- Patient care
- HIPAA compliance
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
Timeline
Ophthalmic Assistant
Okaloosa Ophthalmology Pediatrics and Adult Care
06.2025 - Current
Medical Receptionist
Okaloosa Ophthalmology Pediatrics and Adult Care
08.2023 - 07.2024
Customer Service Desk Clerk
Econo Supermarket
02.2022 - 12.2022
Sales Associate
Burlington Coat Factory
02.2021 - 01.2022
Seasonal Sales Associate
Burlington Coat Factory
10.2020 - 01.2021
Bachelor Degree in Science - Nursing
NUC University