Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Santos

Miami,Florida

Summary

Highly motivated individual with extensive customer service and sales experience. Detail-oriented team player with strong organizational skills. Skilled at greeting a high volume of customers and recommending merchandise based on their individual requirements. Proficient in creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

6
6
years of professional experience

Work History

Sales Associate

JCPenney
12.2021 - 07.2022
  • Working the cash register (processing payments, issuing receipts)
  • Built relationships with customers to encourage repeat business.
  • Greeting customers, resolving customer issues, and answering questions
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Bagging, boxing, and packaging all purchased materials
  • Contributing to team effort by accomplishing related results as needed
  • Verifying credit acceptance by reviewing and recording driver’s license numbers and operating credit card authorization systems.

Sales Associate

PET SUPERMARKET
01.2023 - 02.2024
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Ability to properly complete necessary paperwork
  • Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours
  • Maintaining an awareness of all promotions and advertisements
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintaining cleanliness of all animal cages and fish tanks including animal care and feeding
  • Assisting in floor moves, merchandising, display maintenance, and housekeeping
  • Assisting in processing, replenishing merchandise, and monitoring floor stock
  • Adhering to all policies and procedures.

Computer class IN COLLEGE
08.2022 - 12.2022
  • Completed courses in Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft PowerPoint
  • Passed with a 4.0
  • Second time taking a Technology course and passing.

Class of 2022 Club
08.2021 - 06.2022
  • Organize and plan senior events
  • Fundraise for different school activities.

10.2018 - 06.2019
  • Responsible for 4 newborn kittens
  • Provided necessary all-day care
  • Needs to be proficient
  • 100+ Community service hours.

Sales Associate

Ulta
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Arts - English

Miami Dade College
Miami, FL
07.2024

Skills

  • Fluent in three languages (English, Portuguese, Spanish)
  • Embraces teamwork
  • Customer Service
  • Time Management
  • Multi-tasking strength
  • Exceptional customer service
  • Relationship Building
  • Client Service

Timeline

Sales Associate

Ulta
02.2024 - Current

Sales Associate

PET SUPERMARKET
01.2023 - 02.2024

Computer class IN COLLEGE
08.2022 - 12.2022

Sales Associate

JCPenney
12.2021 - 07.2022

Class of 2022 Club
08.2021 - 06.2022

10.2018 - 06.2019

Associate of Arts - English

Miami Dade College

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Gabriela Santos