Gabriela Santos
Fresno,CA
Summary
Dynamic and attentive Personal Banker specializes in consumer banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo
02.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Teller
Wells Fargo
03.2023 - 02.2024
- Developed outstanding knowledge in balancing and cash handling
- Created excellent relationships with both WF customers and non-customers as a Teller
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Put our customers at the center of everything we do
Clerk
A & B Feria Inc.
03.2019 - 10.2020
- Trained to complete payroll for an FLC.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Successfully completed over 100 check data entries for employees.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Madera South High School
06.2015
Skills
- Relationship building
- Branch operations
- Customer engagement
- Customer satisfaction
- Cash handling
- Fraud prevention
- Bilingual
- Teamwork and collaboration
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
02.2024 - Current
Teller
Wells Fargo
03.2023 - 02.2024
Clerk
A & B Feria Inc.
03.2019 - 10.2020
High School Diploma -
Madera South High School
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