Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gabriela Sánchez

Gabriela Sánchez

New York,NY

Summary

Experienced and dedicated customer service professional. My focus is on driving customer loyalty and retention by quickly addressing and resolving issues, ensuring each interaction leaves a lasting, positive impression. Adaptable and solutions-oriented, I thrive in dynamic settings and am committed to building strong, long-term relationships with clients while maintaining an exceptional standard of service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

TRADEMARK - BAR + KITCHEN
New York, NY
03.2024 - 06.2025
  • Greeted guests, shared daily specials and collected drink orders to offer superior service.
  • Showed enthusiasm and knowledge about new products and special promotions.
  • Handled multiple tables simultaneously with high service quality.
  • Completed opening and closing checklists according to set standards.
  • Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.

Social Media Manager - Bartender

ST ENDS - KISSA KISSA
Brooklyn, NY
04.2023 - 03.2024
  • Developed content focused on increasing both brand engagement and revenue.
  • Commented, liked and shared posts to increase visibility and engagement on Instagram..
  • Managed social media calendar to align strategy with overall marketing goals.
  • Greeting and accommodating guests.
  • Alcohol awareness training.
  • Experimented with different ingredients to craft unique cocktail creations.

Hostess

The Dead Rabbit
New York, NY
05.2022 - 03.2024
  • Escorted guests to tables, provided menus, and discussed daily specials.
  • Maintained an orderly flow of guests from the reception area.
  • Managed reservations and waiting lists efficiently, ensuring timely seating.
  • Observed the dining room to monitor guest satisfaction and provided assistance when needed.
  • Answered telephone to provide dining information and take reservations.

Education

Journalism -

Universidad De Las Americas (UDLA)
Quito, EC
02-2018

Skills


  • Efficient time management
  • Organization
  • Social media management
  • Creativity
  • Communication
  • Friendly
  • Teamwork
  • Fast and efficient learner
  • Relationship management

Certification

  • AMERICAN BARTENDERS SCHOOL

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Server

TRADEMARK - BAR + KITCHEN
03.2024 - 06.2025

Social Media Manager - Bartender

ST ENDS - KISSA KISSA
04.2023 - 03.2024

Hostess

The Dead Rabbit
05.2022 - 03.2024

Journalism -

Universidad De Las Americas (UDLA)

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Gabriela Sánchez