LeiAnn Ford
Saint Charles,MO
Summary
Enhancing the guest obsessed experiences and streamlining service operations, notably at Hooters Inc. Expert in upselling techniques and guest engagement, I excel in high-volume dining environments. Demonstrated ability to improve team performance and guest satisfaction, leveraging strong multitasking abilities and a friendly, positive attitude. As well as an educated professional with developed behavioral programs and intervention experience. Friendly and motivated specialist adept at observing student behavior and implementing corresponding corrective techniques. Praised for collaborative nature and de-escalation skills.
Overview
5
5
years of professional experience
Work History
Server
Hooters Inc.
Saint Peters, Missouri
10.2024 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Followed health safety guidelines when preparing and serving food products.
Behavior Assistant
center for autism education
Saint Peters, Missouri
10.2023 - Current
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Educated students on proper etiquette, communication strategies, and how to handle difficult situations.
- Improved behavior with modification and positive reinforcement techniques.
Server
AJ' Tex Mex & BBQ
Elsberry, Missouri
10.2022 - 09.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
main street bar & grill
Old Monroe, Missouri
12.2020 - 05.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Retail Sales Associate
Dicks Sporing Goods
Osage Beach, Missouri
06.2020 - 08.2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers to determine wants or needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Education - Special Education
Saint Charles Community Colleges
Saint Charles 12-2025
Skills
- Team member support
- Daily specials memorization
- Performance improvement
- Guest engagement
- High volume dining
- Positive and professional
- Upselling techniques
- Server training
- Relationship management
- Organization and time management
- Efficient time management
- Patience with children
- Patience and calmness
- Multitasking Abilities
- Problem resolution
- Friendly, positive attitude
- Dependable and responsible
References
References available upon request.
Timeline
Server
Hooters Inc.
10.2024 - Current
Behavior Assistant
center for autism education
10.2023 - Current
Server
AJ' Tex Mex & BBQ
10.2022 - 09.2023
Server
main street bar & grill
12.2020 - 05.2021
Retail Sales Associate
Dicks Sporing Goods
06.2020 - 08.2020
Education - Special Education
Saint Charles Community Colleges
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