Gabriela Sosa

I deliver friendly and excellent customer service to guest while maintaining my speed and accuracy during peak times that regular earns compliments from customers. Every customer order is processed accurately using the POS system, the transaction are made though cash, different card payments, and NCF payments. I maintain cleanliness and organization of drive thru, this includes the drink station, counters, floors, and even windows. I collaborate well with team members to ensure smooth operations and excel in customer service standards. I assist in other stations such as front counter and fry station during peak hours to help move things in a smooth manner. I resolve customers promptly to ensure they have a positive experience. I helped new team members adapt by quickly answering any questions they have.

I Processed customer transactions accurately and efficiently while also maintaining exceptional customer service in a fast-paced environment. Transactions were handled via cash, cards, and NFC payments. I maintained cleanliness and organization of products, this includes font counter and drive thru as well. I worked well with team members and maintained communication to ensure excellent customer service and a smooth workday. I resolved customer concerns as quickly as I could and in a professional manner so they understand that I am there to help in any way that I can. I also assisted with food preparation including working on fry station and occasionally supporting the burger station during peak hours. I was frequently trusted with training new members and actively guiding them through the POS systems, store procedures, and how to properly treat and greet a guest.

Primarily worked at the front counter, taking customer orders and handling payments via cash and card. Delivered orders directly to guests at their tables, ensuring accuracy, proper presentation, and friendly customer service. Assisted with drive thru operations as needed, supporting a busy two-lane system during peak hours. Helped maintain a clean and organized restaurant to ensure an efficient and welcoming environment. Collaborated closely with team members to manage high traffic periods and uphold Sonic’s service standards.