Gabriela Sotelo
Conroe,TX
Summary
Detail-oriented, proactive, and adaptable psychology graduate with experience in high-volume client interactions, demonstrating strong emotional intelligence, communication, and problem-solving skills. Proven ability to quickly master complex systems, improve operational efficiency, and take on expanded responsibilities across functions. Brings strong analytical thinking, attention to detail, and the ability to navigate complex interpersonal situations with empathy and professionalism, with a strong commitment to clinical psychology and supporting diverse populations.
Overview
5
5
years of professional experience
Work History
Administrative & Operations Coordinator
Bollards Plus
2024.05 - Current
- Mastered and led implementation of a new accounting system by learning platform functionality and training workflows for daily use.
- Reduced data-entry requirements by identifying inefficiencies and streamlining input and record-keeping processes.
- Coordinates shipping operations by managing order flow, tracking deliveries, and ensuring timely fulfillment.
- Address customer concerns by applying active listening and problem-solving to resolve issues and maintain satisfaction.
- Collaborates with vendors by verifying billing details and coordinating payment processing to ensure accuracy.
- Acquired expertise in content management systems, structured data, and SEO/geo-targeted content approaches for website launch initiative
- Developed and managed website content by applying SEO strategies and maintaining structured product data across 100+ listings
Program Director
Gracie Barra The Woodlands
2022.04 - 2024.01
- Oversaw daily operations of martial arts classes by coordinating schedules, managing class flow, and supporting instructors and members.
- Maintained databases and spreadsheets by organizing attendance records and tracking operational data for a facility serving 400+ members.
- Processed membership agreements and waivers by onboarding new clients across adult, child, and family programs and ensuring accurate documentation.
- Facilitated scheduling and client communication by managing appointments across phone, email, text, and social media platforms.
- Ensured program compliance by monitoring operations and enforcing policies, procedures, and contractual standards.
Nanny/In-Home Child Caregiver
Care.com
2021.07 - 2022.03
- Guided children in completing academic assignments by providing individualized support across 5+ subjects including math, science, reading, art, and history.
- Created a safe and supportive environment for two siblings by applying patience, attention to detail, and de-escalation strategies.
- Managed scheduling for weekly playdates, appointments, and 3-5 extracurricular activities to maintain consistent routines.
- Communicated regularly with parents by providing updates on children’s progress, behavior, and needs.
- Designed and implemented daily age-appropriate activities to promote creativity, learning, and engagement.
- Built trusting relationships with children and families over 1+ years through consistent care and supportive interactions.
Education
Master of Science - Psychology
University of Houston
Houston, TX2023-12
Skills
- Emotional intelligent, conflict resolution, empathy, and building rapport
- Verbal and written communication for diverse audiences
- Problem-solving in high-pressure and sensitive situations
- Detail-oriented approach with strong attention to detail
- Organization, prioritization, and managing multiple tasks simultaneously
- Accurate documentation and record keeping
- Ethical and professional decision-making
- Website and content management
Accomplishments
- Reduced data entry workload by 75% by optimizing workflows and organizing physical and digital records within a new accounting system.
- Utilizes active listening and emotional awareness in high-volume customer interactions, ensuring clear understanding of client needs.
- Navigates frequent high-pressure interactions, using empathy and problem-solving to resolve concerns.
Academic Experience
Psychology of Personality – Personality Analysis Paper
- Conducted a 5–6 page research paper analyzing the personality of Adolf Hitler through the Psychoanalytic and Social Cognitive perspectives, integrating theory and evidence to interpret behavior while demonstrating advanced analytical and academic writing skills.
Industrial-Organizational Psychology – Job Analysis & Consulting Projects
- Conducted a comprehensive job analysis for WIC (Women, Infants, and Children) Houston, including interviews with incumbents and development of a formal job description.
- Completed Industrial and Organizational Consulting Projects, producing two 4-page reports providing evidence-based assessments of job efficiency and workplace practices.
- Applied I-O psychology theory and peer-reviewed research to develop actionable recommendations for improving organizational processes and employee performance.
- Demonstrated critical thinking, professional writing, and applied research skills in a real-world organizational context.
Abnormal Psychology – Research Paper
- Authored a 2,500–3,000 word APA-formatted research paper on Attention-Deficit/Hyperactivity Disorder (ADHD), demonstrating skills in literature review, critical analysis, and academic writing.
Brain and Behavior – Journal Club Project
- Conducted an in-depth analysis of the journal article “Psilocybin for Treatment-Resistant Depression: fMRI-Measured Brain Mechanisms” (Carhart-Harris et al.), critically evaluating Introduction, Methods, Results, and Discussion.
- Created an annotated bibliography connecting the article’s findings to contemporary neuroscience research, demonstrating literature review, synthesis, and analytical skills.
- Collaborated with a group to present findings journal-club style to the class, translating complex research into accessible explanations and fostering discussion.
Research Interests
- ADHD, depression, stress, and emotional regulation across children, adolescents, teens, and adults
- Bullying and family dynamics in mental health
- Personality, psychotherapy, and mindfulness-based interventions
- Broad interest in mental health research and applied clinical psychology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative & Operations Coordinator
Bollards Plus
2024.05 - Current
Program Director
Gracie Barra The Woodlands
2022.04 - 2024.01
Nanny/In-Home Child Caregiver
Care.com
2021.07 - 2022.03
Master of Science - Psychology
University of Houston