GABRIELA SUAREZ
Davenport,FL
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Summer Bay Orlando Resort
Clermont, FL
11.2024 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed check-in and check-out processes, enhancing operational efficiency.
- Answered guest inquiries, providing information on resort amenities and local attractions.
- Handled reservation systems, ensuring accuracy in booking details and guest preferences.
- Addressed guest concerns promptly, contributing to high satisfaction levels.
Education
High School Diploma - undefined
Davenport High School
Davenport, FL05.2024
Skills
- Front Desk & Reception Operations
- Telephone Etiquette & Protocol
- Multitasking & Time Management
- Bilingual (English & Spanish)
- Guest Relations & Customer Service
- Check-in Procedures
- Problem-Solving & Adaptability
- Effective Verbal Communication
LANGUAGES
Spanish - Native or Bilingual
English - Full Professional
Timeline
Front Desk Agent
Summer Bay Orlando Resort
11.2024 - Current
High School Diploma - undefined
Davenport High School