Jackelynn Cantero
Guest-focused hospitality professional with over 6 years of experience in customer service, front-of-house operations, and team collaboration across hotel, restaurant, event, and corporate environments. Known for strong communication skills, operational awareness, and the ability to create positive guest experiences. Seeking to transition into a role where leadership, service excellence, and operational efficiency are key priorities.
Work History
Front Desk Agent
1 Year 5 Months- Managed guest check-in and check-out processes efficiently, enhancing overall customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience during their stay.
- Coordinated room assignments and housekeeping schedules to optimize service delivery.
- Trained new front desk staff on operational procedures and customer service best practices.
- Analyzed guest feedback to identify areas for improvement, contributing to enhanced service offerings.
- Developed and maintained strong relationships with guests, fostering repeat business through exceptional service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Team Member
3 Years- Delivered consistent, high-level customer service in a brand-driven environment.
- Supported daily operations including order accuracy and cash handling.
- Assisted in coaching new team members on service expectations.
- Recognized for professionalism, teamwork, and guest engagement.
Receptionist / Server
2 Years- Managed front desk operations during events, including guest check-in and coordination.
- Provided exceptional service to clients and guests during private events.
- Assisted with event setup, breakdown, and on-site issue resolution.
- Maintained professional communication with clients and vendors.
Assembly Line / Kitting Associate
2 Years- Prepared and organized materials to support production efficiency.
- Maintained accuracy and quality standards in a fast-paced environment.
- Collaborated with team members to meet daily production goals.
- Demonstrated reliability, time management, and attention to detail.
Host / Waitress
5 Years- Delivered high-quality guest service while managing seating flow and wait times.
- Served as the first point of contact, setting the tone for guest experience.
- Coordinated with kitchen and service staff to ensure timely and accurate service.
- Resolved guest concerns professionally to maintain satisfaction.
- Assisted in training new team members on service standards.
Education
High School Diploma
Skills
CAREER OBJECTIVE
Customer service professional with experience in front desk operations, hospitality, and customer-facing roles. Skilled in communication, conflict resolution, multitasking, and building positive customer relationships in fast-paced environments. Known for professionalism, reliability, and delivering excellent customer experiences.