Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Terrazas

Crown Point,IN

Summary

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

16
16
years of professional experience

Work History

HIM Technician

DuPage Medical Care/Formerly PSMC
Downers Grove, IL
05.2016 - Current
  • Customer Service
  • Answer phones
  • Process patient’s online MyChart request
  • Process patient’s Proxy forms request
  • Enter and update patient’s demographics
  • Assist patients with resetting log in credentials
  • Review MyChart monthly report
  • Communicate with staff or patients via email

HIM Coordinator

PSMC
Blue Island, IL
10.2009 - 05.2016
  • Entered data, generated reports, and produced tracking documents
  • Conducted comprehensive training sessions to equip new hires with essential job knowledge and company policies.
  • Customer service
  • Answer phones
  • Addressed and resolved issues involving staff and patients
  • Managed patient health information records to ensure compliance with regulations and standards.
  • Copied medical records and performed various clerical tasks as required.
  • Located, retrieved, sent and scanned medical record data.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed FMLA/Disability forms
  • Facilitated processing of medical release requests for insurance companies.

Education

Associates Degree - Office Administration and Technology

South Suburban College
South Holland, IL
01-1999

Skills

  • Microsoft Word
  • Microsoft Excel
  • Experience with EPIC software
  • Customer service
  • HIPAA compliance
  • Fluent in English and Spanish

Timeline

HIM Technician

DuPage Medical Care/Formerly PSMC
05.2016 - Current

HIM Coordinator

PSMC
10.2009 - 05.2016

Associates Degree - Office Administration and Technology

South Suburban College
Gabriela Terrazas