Gabriela Torres
Columbus,NM
Summary
Accomplished Release of Information Specialist at Sharecare, adept in HIPAA compliance and digital information management, significantly reduced record errors. Known for exceptional customer service and teamwork, streamlined department workflows and enhanced data accuracy. Skilled in Microsoft Excel and fostering positive work environments, consistently improved process efficiency and compliance.
Experienced with managing and processing information requests, ensuring compliance with regulatory standards. Uses communication and organization skills to handle sensitive data securely and efficiently. Knowledge of privacy laws and strong attention to detail ensures information accuracy and confidentiality.
Overview
14
14
years of professional experience
Work History
Release of Information Specialist
Sharecare
05.2021 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
- Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
- Completed certifications and notarization of documents for court and legal purposes.
- Used clinview and excell spread sheet to perform data entry functions.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Handled phone calls from attorneys, insurance companies and patients.
Ophthalmic Assistant
Fillmore Eye Clinic
04.2017 - 05.2021
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
- Obtained and recorded patient medical history and past ocular history.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families.
Pharmacy Technician
Walmart Pharmacy
01.2011 - 10.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Billing And Coding Certification - Billing And Coding
Vista College
Las Cruces, NM05-2010
No Degree - Health Administration
University Or Phoenix
Santa Teresa05-2008
Skills
- HIPAA compliance
- Software knowledge
- Document scanning
- Information management
- Customer service
- Multitasking
- Reliability
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Microsoft Excel
- Computer proficiency
- Data entry
- Medical terminology
- Medical release of information ROI processes
Languages
Spanish
Native or Bilingual
Timeline
Release of Information Specialist
Sharecare
05.2021 - Current
Ophthalmic Assistant
Fillmore Eye Clinic
04.2017 - 05.2021
Pharmacy Technician
Walmart Pharmacy
01.2011 - 10.2015
Billing And Coding Certification - Billing And Coding
Vista College
No Degree - Health Administration
University Or Phoenix
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