Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Chase carter

Atlanta,GA

Summary

Results-driven professional with expertise in CRM optimization, team leadership, and strategic process improvement. Proven ability to enhance operational efficiency, drive data-driven decision-making, and support revenue growth. Seeking a dynamic role where I can leverage my experience in technology, sales, and business operations to contribute to organizational success and professional advancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Sharecare
Atlanta, Georgia
02.2023 - Current
  • Led and managed offshore teams: Directly oversee two offshore teams totaling nine members—five Salesforce developers supporting new build projects, and four sales enablement specialists. Provide strategic guidance, delegate tasks, and ensure alignment with business goals, resulting in improved project delivery timelines, and increased system adoption.
  • Integrated Salesforce into the Life Sciences Division: Led the adoption of Salesforce within the Life Sciences division, establishing workflows, data management processes, and comprehensive user training. This initiative enhanced data clarity and improved sales operations efficiency.
  • Ensured SOX Compliance: Partnered with Ernst & Young (EY) to align Salesforce processes with SOX compliance regulations, ensuring full adherence during the company’s public status.
  • Redesigned Account Snapshot: Directed the overhaul of the Account Snapshot system, creating a scalable, centralized tool that improved client tracking and cross-divisional collaboration, leading to a 25% increase in client engagement.
  • Enhanced Salesforce adoption: Led the training of a newly established Sales Enablement team in Puebla, Mexico, equipping them with the knowledge and tools to effectively utilize Salesforce. This initiative drove a 75% increase in Salesforce adoption, and improved data accuracy, and sales efficiency.
  • Expanded sales intelligence capabilities: Led the integration of ZoomInfo into Salesforce for new business units, enabling streamlined access to prospect data, enhanced lead sourcing, and improved segmentation. This initiative empowered sales teams to identify and pursue solution-focused opportunities more effectively across multiple verticals.

Associate Salesforce Administrator

Sharecare
Atlanta, GA
02.2021 - 02.2023
  • Optimized System Maintenance: Completed 75+ maintenance tasks in a single quarter, maintaining a 95% resolution rate, and system stability.
  • Managed User Access & Security: Administered 241 user profiles with 99% accuracy in access controls and security settings.
  • Improved Team Efficiency: Facilitated weekly meetings, boosting project completion rates by 30%, and reducing rework by 25%.
  • Managed User Accounts: Created and deactivated over 70 user profiles, ensuring seamless onboarding and access control.
  • Collaborated on System Optimizations: Worked with cross-functional teams to perform system optimizations, leading to a 15% improvement in platform performance.

Education

BBA - General Business, Minor Political Science

University of Mississippi
Oxford, Mississippi
4 2020

High School Diploma -

The Lovett School
Atlanta, Georgia
2016

Skills

  • Salesforce Administration (Certified)
  • SOX Compliance & User Management
  • System Enhancements & Maintenance
  • Team Leadership & Training
  • Data Security & Access Management
  • Microsoft Office Suite

Certification

Salesforce Certified Administrator

Issued September 25, 2020 | Credential ID: 21508695

Affiliations

  • Quiet Hero supporting ALS research and awareness
  • Assist with special events for the Atlanta Hawks through Sharecare sponsorship initiatives

Timeline

Salesforce Administrator

Sharecare
02.2023 - Current

Associate Salesforce Administrator

Sharecare
02.2021 - 02.2023

BBA - General Business, Minor Political Science

University of Mississippi

High School Diploma -

The Lovett School

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Chase carter