Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nexy N Ramos

Columbus ,NM

Summary

Dynamic professional with extensive experience at Brothers Transportation, excelling in customer service and conflict resolution. Proven ability to enhance customer loyalty through empathetic communication and effective decision-making. Bilingual and a fast learner, adept at managing high-pressure situations while ensuring satisfactory outcomes for clients and the company.

Overview

6
6
years of professional experience

Work History

Dispatcher

Brothers Transportation
03.2019 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Columbus Lp Gas
03.2019 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

NA - GED

Maria Loma Christian Adult School
California City, CA
04.2014

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Fast learner
  • Bilingual

Timeline

Dispatcher

Brothers Transportation
03.2019 - 04.2025

Customer Service Representative

Columbus Lp Gas
03.2019 - 04.2025

NA - GED

Maria Loma Christian Adult School

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