Gabriela Urciel
San Jacinto,CA
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Healthcare innovations
Corona, California
02.2011 - Current
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Housekeeper
Rosarito hotel
Rosarito Mexico, Washington
07.2002 - 12.2006
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Provided information about hotel services upon request from guests.
Education
High School Diploma -
Abraham Lincoln
Rosarito Mexico, Baja California 06-1996
Skills
- Cost Control
- Merchandise Strategizing
- Sales Leadership
- Store Opening and Closing
- Retail Operations
- Retail Employee Training
- Problem-Solving
- Shift Scheduling
- Hiring and Training
Timeline
Retail Store Manager
Healthcare innovations
02.2011 - Current
Housekeeper
Rosarito hotel
07.2002 - 12.2006
High School Diploma -
Abraham Lincoln