Gabriela Valdez
Milwaukee,WI
Summary
Dedicated college student with a strong background in customer service, thriving in fast-paced environments. Strong communication and problem-solving abilities. Developed skills in efficiently managing transactions and resolving customer issues. Eager to transition into a new field, leveraging experience and dedication to deliver outstanding results.
Overview
5
5
years of professional experience
Work History
In-Home Caregiver
Savannah's Heaven
2023.01 - 2023.12
- Implemented special techniques, utensils and equipment for personal hygiene needs
- Boosted client wellbeing through social, mental and physical support
- Supported patient independence by teaching use of canes and walkers
- Helped clients feel secure and well-cared-for during short-or long-term illnesses
- Documented records of in-home activities and observations of clients' conditions
- Recognized emergency situations and managed following procedures
- Offered continuous, compassionate companionship for emotional and physical wellbeing
Customer Service Representative
Kwik Trip
2022.01 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Member
UPS
2020.01 - 2021.12
- Managed order reception and printing using operating technology.
- Operated material handling equipment to move goods
- Avoided safety hazards by correctly operating company tools and equipment
- Met promised delivery times using excellent sorting skills and strong attention to detail
- Assisted warehouse staff in organizing inventory flow.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
Student-Teacher Assistant
Pulaski High School
2019.01 - 2020.12
- Established and maintained productive working relationships with teachers, administrators, and students
- Organized materials and class spaces to deliver successful lessons and encourage learning
Education
ASSOCIATE OF ARTS & DESIGN BFA - Fine Arts
UNIVERSITY OF WISCONSIN MILWAUKEE
Milwaukee, WIGED -
Pulaski High School
Milwaukee, WI01.2021
Skills
- Customer service
- Problem-Solving
- Data Entry
- Teamwork
- Bilingual
- Adaptability
- Creativity
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
In-Home Caregiver
Savannah's Heaven
2023.01 - 2023.12
Customer Service Representative
Kwik Trip
2022.01 - 2023.12
Warehouse Member
UPS
2020.01 - 2021.12
Student-Teacher Assistant
Pulaski High School
2019.01 - 2020.12
GED -
Pulaski High School
ASSOCIATE OF ARTS & DESIGN BFA - Fine Arts
UNIVERSITY OF WISCONSIN MILWAUKEE