Gabriela Yanez
Greenville,TX
Summary
Adept at key stakeholder relationship building and multi-line phone talent, I significantly enhanced customer satisfaction and repeat business at Fred Loya Insurance. Specializing in sales expertise and training development, my proactive approach led to a notable increase in client retention and referrals, showcasing my ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
CSR, Sales
Fred Loya Insurance
07.2022 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Csr/assistant Manager
Dominos
08.2020 - 10.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Greenville High School
Greenville, Tx05.2031
Skills
Stock management
Key stakeholder relationship building
Multi-line phone talent
Training development aptitude
Money handling abilities
Sales expertise
Timeline
CSR, Sales
Fred Loya Insurance
07.2022 - Current
Csr/assistant Manager
Dominos
08.2020 - 10.2022
Greenville High School
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