Gabriela Zamora
Beach Park,IL
Summary
Goal-oriented customer service dedicated to high levels of customer satisfaction and meeting aggressive goals. Bilingual and great team structure with specialized knowledge in call center customer service.
Overview
10
10
years of professional experience
Work History
Office Clerk
The Mulch Center
04.2021 - 11.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Receptionist
Medical Eye Services, Inc
04.2016 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Optician
Gurnee Eye Care
04.2014 - 04.2016
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Education
High School Diploma -
Mundelein High School
Mundelein 06.2000
Skills
- Record Preparation
- Mail Handling
- Inbound Calls
- Scheduling
- Quickbooks
- Word Processing
- Telephone Reception
- Database Entry
- Billing and Coding
- File Organization
- Data Entry
Timeline
Office Clerk
The Mulch Center
04.2021 - 11.2023
Receptionist
Medical Eye Services, Inc
04.2016 - 04.2021
Optician
Gurnee Eye Care
04.2014 - 04.2016
High School Diploma -
Mundelein High School
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