Gabriela Zelaya
Madrid,Madrid
Summary
Proven leader in the retail and hospitality sectors, excelling in customer relationship management and sanitation standards. At Aloft Austin Downtown, I spearheaded quality improvements, achieving significant enhancements in guest satisfaction. Skilled in staff training and development, my mentorship led to a highly efficient team, adept in delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Aloft Austin Downtown
2023.07 - 2024.07
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Supervisor
JD Sports
2021.10 - 2023.06
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Store Staff Member
JD Sports
2019.11 - 2021.10
- Increased customer satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
- Provided personalized product recommendations for customers based on their needs and preferences, leading to increased sales performance.
- Contributed to successful sales events by actively promoting special offers or discounts available during specific timeframes.
Education
Bachelor of Science -
IES Clara Campoamor
MadridAssociate of Applied Science - Hospitality Administration And Management
CIFP Escuela De Hosteleria Y Turismo Simone Ortega
Mostole, Madrid06.2020
Associate of Applied Science - Social Sciences
IES Clara Campoamor
Madrid06.2017
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Staff Training and Development
- Task Delegation
- Cleaning practices
- Customer Relationship Management
- Quality improvements
- Sanitation Standards
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
Aloft Austin Downtown
2023.07 - 2024.07
Supervisor
JD Sports
2021.10 - 2023.06
Store Staff Member
JD Sports
2019.11 - 2021.10
Bachelor of Science -
IES Clara Campoamor
Associate of Applied Science - Hospitality Administration And Management
CIFP Escuela De Hosteleria Y Turismo Simone Ortega
Associate of Applied Science - Social Sciences
IES Clara Campoamor
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