Gabriela Zelaya
Madrid,Madrid
Summary
Proven leader in the retail and hospitality sectors, excelling in customer relationship management and sanitation standards. At Aloft Austin Downtown, I spearheaded quality improvements, achieving significant enhancements in guest satisfaction. Skilled in staff training and development, my mentorship led to a highly efficient team, adept in delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Aloft Austin Downtown
07.2023 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Supervisor
JD Sports
10.2021 - 06.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Store Staff Member
JD Sports
11.2019 - 10.2021
- Increased customer satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
- Provided personalized product recommendations for customers based on their needs and preferences, leading to increased sales performance.
- Contributed to successful sales events by actively promoting special offers or discounts available during specific timeframes.
Education
Bachelor of Science -
IES Clara Campoamor
MadridAssociate of Applied Science - Hospitality Administration And Management
CIFP Escuela De Hosteleria Y Turismo Simone Ortega
Mostole, Madrid06.2020
Associate of Applied Science - Social Sciences
IES Clara Campoamor
Madrid06.2017
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Staff Training and Development
- Task Delegation
- Cleaning practices
- Customer Relationship Management
- Quality improvements
- Sanitation Standards
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
Aloft Austin Downtown
07.2023 - 07.2024
Supervisor
JD Sports
10.2021 - 06.2023
Store Staff Member
JD Sports
11.2019 - 10.2021
Bachelor of Science -
IES Clara Campoamor
Associate of Applied Science - Hospitality Administration And Management
CIFP Escuela De Hosteleria Y Turismo Simone Ortega
Associate of Applied Science - Social Sciences
IES Clara Campoamor
Similar Profiles
Lea SobrevegaLea Sobrevega
Assistant Director of Housekeeping at Aloft Austin Downtown (White Lodging)Assistant Director of Housekeeping at Aloft Austin Downtown (White Lodging)
Jeremiah SandovalJeremiah Sandoval
Front Desk Agent at Aloft Houston DowntownFront Desk Agent at Aloft Houston Downtown
Stephanie WilliamsStephanie Williams
Director of Sales at Aloft Houston Downtown/MCR InvestorsDirector of Sales at Aloft Houston Downtown/MCR Investors