Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Gabriela A. Quijada

Miami,FL

Summary

Enthusiastic. Skilled communicator and listener with the ability to solve conflict while maintaining the highest level of integrity; dedicated to provide reliable and friendly service. Highly motivated and adaptable self-determined individual. Competent team player. Attitudes Interaction with the public in a cordial way and manner, ability to take initiative.


Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Customer Service expertise to manage job functions. Excellent communicator with focus on results. Dedicated support staff with clarity and attention to detail in executing director's vision. Energetic and professional assistant with complex understanding of technologies and tenets of effective production.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

4
4
years of professional experience

Work History

Manager

Churromania
Doral, FL
11.2021 - Current
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Evaluated suppliers to maintain cost controls and improve operations
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Recruited and hired top performers to add talent and value to department
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

Assistant Manager

Churromania
Doral, FL
10.2020 - 10.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Production Assistant

Sunshine Bouquet
Doral, FL
05.2020 - 09.2020
  • Updated records and files to maintain document compliance
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities
  • Communicated with other crew members via walkie talkies to coordinated production activities

Cashier

Churromania
Doral, FL
08.2019 - 03.2020
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Stocked, tagged and displayed merchandise as required

Contact Center Executive

Banco de Venezuela
Caracas , Venezuela
05.2016 - 03.2017
  • Communicated company strategies, initiatives and system enhancements to contact center agents
  • Monitored and directed phone and email activity using various contact center applications and tools
  • Trained new hires and guided transitions into new contact center roles
  • Directed, guided, coached and mentored team of 7 agents and achieved individual and corporate goals

Production Assistant

Meridiano Television
Caracas, Venezuela
04.2015 - 07.2015
  • Created and updated records and files to maintain document compliance
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
  • Documented production information via daily system logs and discussed issues with management.

Head of Marketing Communications

TNO RADIO
Caracas , Venezuela
02.2015 - 03.2015
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.

Education

Bachelors in Social Media -

Communicandote C.A
Venezuela
08.2017

Bachelor’s degree - Social Communication

Santa Rosa Catholic University
Caracas,Venezuela
02.2017

Bachelor of Arts -

Communicandote C.A
Venezuela
03.2016

Associate in Economy And Finance -

Chamber of Commerce
Venezuela
12.2015

Associate in Social Media -

Internet Institute
Venezuela
08.2015

Associate in Audiovisual -

Communicandote C.A
Venezuela
11.2014

Associate in Sports -

Communicandote C.A
Venezuela
07.2014

Associate of Arts - Film And Video Production

Proffesional Dubblins
Caracas,Venezuela
12.2012

High School Diploma - Science

U.E.P YMCA
Caracas,Venezuela
07.2011

Skills

  • Knowledge of
  • Windows Office suite (Word, Excel, PowerPoint, Publisher)
  • Internet management, email and other applications
  • Problem Anticipation and Resolution
  • Payroll Operations
  • Training Programs
  • Quality Standards
  • Technical Proficiency
  • Upselling Products and Services
  • Preparation of Demonstrations
  • Presenting Solutions

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Manager

Churromania
11.2021 - Current

Assistant Manager

Churromania
10.2020 - 10.2021

Production Assistant

Sunshine Bouquet
05.2020 - 09.2020

Cashier

Churromania
08.2019 - 03.2020

Contact Center Executive

Banco de Venezuela
05.2016 - 03.2017

Production Assistant

Meridiano Television
04.2015 - 07.2015

Head of Marketing Communications

TNO RADIO
02.2015 - 03.2015

Bachelors in Social Media -

Communicandote C.A

Bachelor’s degree - Social Communication

Santa Rosa Catholic University

Bachelor of Arts -

Communicandote C.A

Associate in Economy And Finance -

Chamber of Commerce

Associate in Social Media -

Internet Institute

Associate in Audiovisual -

Communicandote C.A

Associate in Sports -

Communicandote C.A

Associate of Arts - Film And Video Production

Proffesional Dubblins

High School Diploma - Science

U.E.P YMCA
Gabriela A. Quijada