GABRIELE AROCHA
San Antonio
Summary
Innovative hospitality leader with expertise in managing high-volume operations and developing cohesive teams. Specializes in operational strategy, financial oversight, and optimizing customer experiences. Focused on enhancing workflows and profitability while ensuring compliance in dynamic settings. Prepared to drive impactful leadership and operational efficiency within corporate hospitality organizations.
Overview
7
7
years of professional experience
Work History
Manager
Little Woodrow’s
Galveston, TX
01.2023 - 01.2026
- Supervised daily operations and led staff in a high-volume, corporate-aligned environment.
- Trained new hires and developed team members into leadership roles.
- Managed inventory, ordering, and cost-control strategies to ensure effective resource utilization.
- Coordinated event execution, promotions, and customer engagement initiatives to enhance brand visibility.
- Streamlined workflow processes, contributing to increased guest satisfaction scores.
General Manager
Little Woodrow’s
San Antonio, TX
09.2025 - 10.2025
- Directed operational strategy encompassing staffing, inventory management, financial reporting, and vendor relations to align operations with business goals.
- Directed full operational strategy including staffing, inventory, financial reporting, and vendor management.
- Implemented brand standards and ensured consistent guest experience across all shifts.
- Led performance management initiatives, coaching staff to consistently achieve corporate benchmarks and enhance team effectiveness.
Bartender
Little Woodrow’s
San Antonio, TX
01.2021 - 01.2023
- Delivered exceptional service while maintaining speed, accuracy, and brand consistency.
- Cultivated customer relationships, fostering loyalty and repeat business.
- Prepared bar for service to create an inviting atmosphere for customers., closing procedures, and inventory counts.
Work Study
Galveston College
Galveston, TX
01.2019 - 01.2020
- Coordinated administrative support for campus operations to enhance workflow.
- Assisted with various departmental tasks to ensure smooth operations. and student services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associates Degree - General Studies
Galveston College
Galveston, TX01-2021
Skills
- P&L Management & Financial Reporting
- Labor Optimization & Scheduling Strategy
- Multi-Unit & High-Volume Operations
- Brand Standards & Quality Assurance
- Inventory Systems & Vendor Negotiation
- Sales Strategy
- Customer retention
- Compliance (TABC, Safety, Corporate Policy)
- Team Leadership
- Cross-functional collaboration
- Team Management
Timeline
General Manager
Little Woodrow’s
09.2025 - 10.2025
Manager
Little Woodrow’s
01.2023 - 01.2026
Bartender
Little Woodrow’s
01.2021 - 01.2023
Work Study
Galveston College
01.2019 - 01.2020
Associates Degree - General Studies
Galveston College