Gabriele Brown
Ocala,Florida
Summary
Dynamic professional with extensive experience at Ocala Bets at OBS, excelling in transaction reconciliation and customer service. Proven track record in balancing deposits and resolving discrepancies, ensuring audit compliance. Adept at preparing detailed reports and fostering strong relationships, consistently enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Poker Room Vault Personal
Ocala Bets at OBS
Ocala, FL
10.2023 - Current
- Checked and verified identifying numbers on bags against accompanying receipts or delivery listings.
- Balanced deposits and verified check image quality during audits.
- Reconciled discrepancies between actual currency received and expected amounts.
- Resolved out-of-balance transactions using electronic and paper receipts for accurate records.
- Maintained precise transaction records and vault balances.
- Utilized customer service skills to achieve performance goals consistently.
- Monitored customer behaviors to enhance facility security and protect assets.
- Collaborated with front-end staff to assist customers effectively.
Chip Runner/Casino Cage Cashier
Ocala/Gainesville Poker room
Orange Lake , FL
06.2017 - 10.2022
- Provided excellent customer service by greeting guests and answering inquiries about services.
- Processed payments accurately using cash register and maintained organized work area.
- Monitored game tables and directed patrons to open seating for optimal experience.
- Collected and verified bets in cash or chips, ensuring accurate recording of amounts.
- Communicated changes in product availability or pricing effectively with team members.
- Prepared detailed reports on daily transactions, highlighting chip sales for management review.
- Monitored chip production levels to ensure daily sales met demands.
- Informed customers about product features and casino policies to enhance understanding.
Education
High School Diploma -
St Johns Lutheran
Ocala, FL05-1990
Skills
- Transaction reconciliation
- Cash handling
- Audit compliance
- Customer service
- Report preparation
- Relationship management
Affiliations
- Enjoy being a grandmother to my sweet grandaughter
- I love to paddle board and exploring Florida's beautiful springs
- Enjoying the empty nest with my husband after raising two beautiful young ladies
Certification
- Florida Gaming Control Commission Card room employee license
Timeline
Poker Room Vault Personal
Ocala Bets at OBS
10.2023 - Current
Chip Runner/Casino Cage Cashier
Ocala/Gainesville Poker room
06.2017 - 10.2022
High School Diploma -
St Johns Lutheran