Richa Sharma
Sussex,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
13
13
years of professional experience
Work History
Personal Banker
Wells Fargo
Pewaukee, WI
11.2025 - Current
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Facilitated account openings, loan applications, and financial transactions efficiently.
- Analyzed customer needs to recommend appropriate banking products and services.
- Mentored junior staff on compliance standards and best practices in banking operations.
- Resolved complex customer inquiries, ensuring adherence to regulatory requirements and policies.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Developed personalized banking solutions to enhance customer satisfaction and loyalty.
- Educated clients on digital banking tools to improve user experience and accessibility.
Branch Operations Coordinator
Wells Fargo
Pewaukee, WI
01.2025 - 11.2025
- Coordinated daily operations to ensure seamless branch functionality and customer service excellence.
- Implemented process improvements to enhance operational efficiency and reduce turnaround times.
- Managed scheduling, staffing, and training initiatives for branch personnel to optimize performance.
- Developed and maintained relationships with key stakeholders to support business objectives and client satisfaction.
- Trained new staff on systems and procedures, fostering a culture of continuous learning and development.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Mentored junior staff members, contributing to their professional growth within the company substantially.
- Organized office operations and procedures.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Teller
Wells Fargo
Mequon, WI
04.2024 - 01.2025
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Housekeeper-room-attendant
Delta Hotel by Marriott
Mississauga, Ontario, Canada
06.2022 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Sales Associate/Cashier
BP General Store
Menomonee Falls, Wisconsin
08.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Green Apple Education And Migration Services
Kathmandu, , Nepal
12.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cashier Team Lead
Nisa Ways
Glasgow , Scotland
01.2013 - 10.2016
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
- Monitored areas for security issues and safety hazards
- Controlled merchandise zoning and monitored compliance with merchandising guidelines
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Education
Diploma - Extended Diploma in StrategicManagement&Leadership
Cambridge Western Academy
United Kingdom09.2013
Diploma in Business Administration - Business Management
Bradford Regional College
United Kingdom09.2012
Skills
- Budget Control
- Team Support and Collaboration
- Order and Refund Processing
- Upselling Products and Services
- Credits and Refunds
- Guest Relations
- Supply Inventory Management
- Customer Service
- Customer Relationship Building
- Cash handling and management
- Drawer balancing
- Strong Work Ethic
- Banking Product Knowledge
- Listening and comprehension
- Sales and Cross-selling
- Customer needs assessment
- Transaction reconciliation
Accomplishments
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cleaned an average of 16 rooms per day.
- Promoted to Lead Teller based on superior performance.
- Achieved result by completing tasks with accuracy and efficiency.
Languages
Hindi
Nepali
Timeline
Personal Banker
Wells Fargo
11.2025 - Current
Branch Operations Coordinator
Wells Fargo
01.2025 - 11.2025
Teller
Wells Fargo
04.2024 - 01.2025
Housekeeper-room-attendant
Delta Hotel by Marriott
06.2022 - 01.2024
Sales Associate/Cashier
BP General Store
08.2019 - 11.2021
Customer Service Representative
Green Apple Education And Migration Services
12.2016 - 10.2018
Cashier Team Lead
Nisa Ways
01.2013 - 10.2016
Diploma in Business Administration - Business Management
Bradford Regional College
Diploma - Extended Diploma in StrategicManagement&Leadership
Cambridge Western Academy