SHELBY HARRIS WRIGHT
Mobile,US
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
PERSONAL BANKER
PNC Bank
Mobile, AL, US
02.2025 - 09.2025
- Acquire and Deepen customer base
- Financial well being enhancement
- Identifying and offering appropriate financial solutions
- Grow market share
- Cash handling duties
- Proactive customer engagement
- Effective problem solving
MANAGER ASSISTANT
Enterprise Mobility
Mobile, AL, US
11.2023 - 02.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Manage vehicle fleet
- Coached, mentored and trained team members in order to improve their job performance.
- Complete and monitor overdue car rental reports
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
HEALTHCARE SALES PROFESSIONAL
Pfizer
Mobile, AL, US
07.2022 - 10.2023
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Conducted market research to identify new business opportunities.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Analyzed competitor activities and adjusted strategies accordingly.
- Attended trade shows, conferences, and other industry events to promote the company's products and services.
- Prepared presentations and conducted demos of products or services for potential buyers.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Adhered to all applicable laws when making sales offers or closing deals.
- Participated in training sessions on new products or trends in the industry.
LICENSED INSURANCE AGENT
Allstate Insurance Co
Fort Lauderdale, Florida, US
04.2021 - 06.2022
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Initiated contact with potential clients through cold calling and networking activities.
- Exceeded company sales goals for new policies.
XFINITY HOME SALES REP
Xfinity Comcast
Miramar, Florida, US
09.2013 - 07.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
Education
Bachelor of Science - undefined
Middle Tennessee State University
Murfreesboro, TN12.2016
Skills
- Business Development
- Policy Implementation
- Financial Management
- Business Administration
- Operations Management
- Expense Tracking
- Performance Management
- Team Leadership
- CRM
- Budget Control
- Time Management
- Sales Techniques
Timeline
PERSONAL BANKER
PNC Bank
02.2025 - 09.2025
MANAGER ASSISTANT
Enterprise Mobility
11.2023 - 02.2025
HEALTHCARE SALES PROFESSIONAL
Pfizer
07.2022 - 10.2023
LICENSED INSURANCE AGENT
Allstate Insurance Co
04.2021 - 06.2022
XFINITY HOME SALES REP
Xfinity Comcast
09.2013 - 07.2020
Bachelor of Science - undefined
Middle Tennessee State University