Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic

Maryella Nicholson

Mobile,Al

Summary

I have ten years of retail sales, merchandising, and management. My knowledge in retail management, customer service, and store policies is extensive. I possess high leadership skills and the ability to train and work in team based environments. My communication skills allow me to help others learn and perform to the best of their abilities and per company standards. I have good interpersonal and organizational skills.

Retail manager with experience in major specialty retail store chains. Skilled at employee training, customer service, planning and budgeting, cash handling, adhering to company policies, and team building. Worked on support for two new store openings while with H&M. I was brought in as a trainer for sales advisors for one of the new store openings. Worked my way up from part time sales advisor to full time department supervisor within two years of being with H&M.

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Relationship Banker I

Regions Bank
Saraland, Alabama
10.2021 - Current
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Educated clients about various banking products available at the institution.

Top Seller

Bath and Body Works
06.2020 - Current
  • As a top seller I am responsible for converting customers through uncovering and demoing new products to them
  • I possess extensive product knowledge to ensure I am offering the correct products to each customer
  • My positive and inviting attitude along with my knowledge builds valuable and long term relationships with our customers to keep them coming back.

Department Supervisor

JC Penny Salon
Mobile, Alabama
04.2021 - 10.2021
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Provided coaching and mentoring support to team members.
  • Resolved customer complaints in a timely manner.
  • Facilitated communication between management, staff, and customers.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Established goals for each team member and monitored progress towards those objectives.

Department Supervisor

H&M
- 06.2020
  • As a department supervisor, I was responsible for overseeing customer service, training sales advisors, truck management, and floor coverage
  • My goals were to drive sales and business through merchandise presentation and basic operational functions within the store
  • My operational functions included opening and closing the store and money and safe handling per the H&M guidelines.

Assistant Manager

Skechers
10.2015 - 06.2016
  • Assisted the store manager in the daily operations of business through customer service, cleaning, merchandising, and performing managerial tasks.

Education

High School Diploma -

LeFlore High School
05.2010

Some College (No Degree) - Science

University of South Alabama
Mobile, Al

Skills

  • Relationship building and management
  • Cash Handling
  • Money Handling
  • Business Development
  • Teller background
  • Banking
  • Customer Service-Oriented
  • Effective Communication
  • Problem-Solving
  • Team Collaboration
  • Relationship Building
  • Reliability
  • Time management abilities
  • Customer care experience
  • Organizational Skills

Awards And Acknowledgements

Retail manager with experience in major specialty retail store chains. Skilled at employee training, customer service, planning and budgeting, cash handling, adhering to company policies, and team building. Worked on support for two new store openings while with H&M. I was brought in as a trainer for sales advisors for one of the new store openings. Worked my way up from part time sales advisor to full time department supervisor within two years of being with H&M.

Timeline

Relationship Banker I

Regions Bank
10.2021 - Current

Department Supervisor

JC Penny Salon
04.2021 - 10.2021

Top Seller

Bath and Body Works
06.2020 - Current

Assistant Manager

Skechers
10.2015 - 06.2016

Department Supervisor

H&M
- 06.2020

High School Diploma -

LeFlore High School

Some College (No Degree) - Science

University of South Alabama
Maryella Nicholson