Joyce Lauderdale
Lincoln
Summary
Dynamic professional with extensive experience in customer service and financial consulting at Regions Bank. Proven track record in resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing transactions and cross-selling banking products, ensuring a seamless client experience. Committed to building strong relationships and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Relationship Banker I
Regions Bank
Talladega
03.2024 - Current
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services available.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues by providing timely and effective solutions.
- Supported branch operations by handling cash deposits and withdrawals.
- Scheduled appointments for financial consultations with senior bankers.
Customer Support Specialist
Apple (Kelly Services)
Anniston
08.2023 - 03.2024
- Provided exceptional customer support via phone and chat channels.
- Resolved technical issues for Apple products efficiently and effectively.
- Guided customers through troubleshooting steps for software and hardware problems.
- Documented customer interactions in CRM system accurately and timely.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Educated customers on product features and best usage practices.
- Maintained knowledge of Apple products and services through ongoing training sessions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Assistant Manager
Jacks Family Restaurant
Leeds
08.2022 - 08.2023
- Assisted in managing daily restaurant operations and team performance.
- Trained new staff on service standards and menu offerings.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented customer service protocols to enhance guest satisfaction.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Associate of Science - Nursing
Aurora Community College
Aurora CoSkills
- Customer service
- Financial consulting
- Account management
- Transaction processing
- Banking products
- Customer relationship management
- Attention to detail
- Financial services
- Cross-selling
- Time management
- Problem solving
- Effective communication
- Teller support
- Financial processes
- Customer Service-oriented
- Staff training
- Banking procedures
- Active listening
- Decision-making
- File maintenance
- Product knowledge
- Problem-solving
- Multi-tasking
- Banking
- Excellent communication
- Account updating
- Software proficiency
- Reliability
- Interpersonal communication
- Risk assessment
- Relationship building
- Funds transfer
Timeline
Relationship Banker I
Regions Bank
03.2024 - Current
Customer Support Specialist
Apple (Kelly Services)
08.2023 - 03.2024
Assistant Manager
Jacks Family Restaurant
08.2022 - 08.2023
Associate of Science - Nursing
Aurora Community College