Makayla Applegate
Lakeville,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Relationship Banker I
North Easton Savings Bank
09.2022 - Current
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Assistant Manager
Dunkin' Donuts
12.2019 - 09.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science - Paralegal Studies
Penn Foster College
Scottsdale, AZ05.2024
High School Diploma -
Greenfield Commonwealth Virtual School
Greenfield, MA06.2018
Skills
- Recordkeeping
- Client Correspondence
- Conflict Resolution Techniques
- Microsoft Office
- Customer Service
- Organization
- Communication
- Problem Solving
Timeline
Relationship Banker I
North Easton Savings Bank
09.2022 - Current
Assistant Manager
Dunkin' Donuts
12.2019 - 09.2022
Associate of Science - Paralegal Studies
Penn Foster College
High School Diploma -
Greenfield Commonwealth Virtual School