Linda Gieseler Steele
Hattiesburg,MS
Summary
Dynamic Business Administration student specializing in Human Resources Management with over four years of banking experience and nearly a decade in customer service. Expertise includes employee training, mentorship, policy compliance, and managing confidential information, supported by strong administrative and documentation skills. Completed professional development in recruiting, employment law, core human resources, and workplace ethics. Committed to leveraging exceptional communication and organizational abilities to excel as a Healthcare Recruiter at Forrest General Hospital while fostering meaningful relationships and driving effective issue resolution.
Overview
11
11
years of professional experience
Work History
Relationship Banker I
Regions Bank
02.2022 - Current
- Deliver professional, individualized service while handling confidential financial and personal information in accordance with banking policies, procedures, and regulatory requirements.
- Communicate with customers to identify needs, answer questions, explain processes, recommend solutions, and resolve concerns.
- Maintain working knowledge of policies and regulations to ensure accurate and compliant customer interactions.
- Support branch management with administrative responsibilities including recordkeeping and appointment scheduling.
- Collaborate with team members to support branch performance, customer service, and organizational goals.
- Assist with training new tellers on banking systems, policies, procedures, and service expectations.
- Cultivated strong client relationships to enhance customer loyalty and retention. 90% customer satisfaction from consumer surveys
Appliance Specialist
Lowe's Companies, Inc.
04.2021 - 02.2022
- Built customer relationships by identifying needs, explaining products and services, and recommending appropriate solutions.
- Managed customer orders, vendor communication, installation coordination, email correspondence, and ongoing follow up.
- Maintained organized records while managing multiple customer needs and competing priorities.
- 75 Credit Card applications in a fiscal year
Head Cashier
Lowe's Companies, Inc.
03.2020 - 04.2021
- Mentored new team members and provided ongoing guidance to support performance and workplace expectations.
- Oversaw front end operations, delegated responsibilities, coordinated employee coverage, and supported daily staffing needs.
- Partnered with management, employees, and customers to resolve concerns and maintain efficient operations
- Collaborated with management to develop strategies for improving customer satisfaction scores at checkout.
- Oversaw scheduling of cashier staff, optimizing coverage during peak shopping hours for improved service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Administrative Clerk and Front End Associate
Lowe's Companies, Inc.
07.2015 - 03.2020
- Maintained business records, prepared daily documentation, investigated discrepancies, and supported administrative operations.
- Developed extensive customer service, communication, organization, and problem solving experience.
- Facilitated cash, check and credit transactions on cash register with accuracy.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH05-2027
Associate of Arts - Music Teacher Education
Mississippi Gulf Coast Community College
Perkinston, MS05-2018
Skills
- Fundamentals of recruiting
- Understanding of employment law
- Employee onboarding and training
- Candidate and Customer Communication
- Policy Compliance
- Documentation management
- Office administration support
- Conflict Resolution
- Professional mentorship
- Collaborative teamwork
- Proficient in Microsoft Office
- Relationship building and management
HR PROFESSIONAL DEVELOPMENT
- Employment Law Essentials for HR Professionals and Managers | LinkedIn Learning | August 2026
- Recruiting Foundations | LinkedIn Learning | August 2026
- HR Foundations: Core Human Resources | LinkedIn Learning | August 2026
- HR Ethics Series: Common Ethical Challenges; Issues in the Workplace | MindEdge Learning | June 2026
Timeline
Relationship Banker I
Regions Bank
02.2022 - Current
Appliance Specialist
Lowe's Companies, Inc.
04.2021 - 02.2022
Head Cashier
Lowe's Companies, Inc.
03.2020 - 04.2021
Administrative Clerk and Front End Associate
Lowe's Companies, Inc.
07.2015 - 03.2020
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Arts - Music Teacher Education
Mississippi Gulf Coast Community College