Gabriele Calcagni
Boca Raton
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Hotel Delle Mimose
05.2023 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Barman
Hotel Delle Mimose
05.2022 - 10.2022
- Completed regular bar inventories and daily requisition sheets.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
Retail Clothing Sales
Hot Stuff
02.2021 - 11.2021
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
Retail Clothing Sales
Hot Stuff
03.2020 - 11.2020
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
Restaurant Waiter
Venice Venice Hotel
01.2020 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Beach Lifeguard
M.B.A
05.2019 - 10.2019
Beach Lifeguard
M.B.A.
05.2018 - 09.2018
Restaurant Waiter
Hotel Souvenir
06.2017 - 10.2017
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
Education
High School Diploma -
I.T.C.S. Leon Battista Alberti
San Donà Di Piave, Venice, Italy06.2019
Skills
- Vendor Relationship Management
- Regulatory Compliance
- Customer Relations
- Health Codes Compliance
- Cost Control
- Staff Training
- Inventory Management
- Bar Management
- Training and Mentoring
- Outgoing Personality
- Strategic Planning
- Menu Updating
- Shift Scheduling
- Relationship Building
- Guest Interaction
- Team Leadership
Certification
- Certified Barman, SBL Academy - 2023
Languages
English
Advanced (C1)
German
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Bar Manager
Hotel Delle Mimose
05.2023 - 10.2023
Barman
Hotel Delle Mimose
05.2022 - 10.2022
Retail Clothing Sales
Hot Stuff
02.2021 - 11.2021
Retail Clothing Sales
Hot Stuff
03.2020 - 11.2020
Restaurant Waiter
Venice Venice Hotel
01.2020 - 03.2020
Beach Lifeguard
M.B.A
05.2019 - 10.2019
Beach Lifeguard
M.B.A.
05.2018 - 09.2018
Restaurant Waiter
Hotel Souvenir
06.2017 - 10.2017
High School Diploma -
I.T.C.S. Leon Battista Alberti
- Certified Barman, SBL Academy - 2023
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