Gabriele Rodgers
Kalispell,MT
Summary
I have worked in a variety of jobs, all of which have dealt with customer service in one way or another. Multitasking and organization are my strongest abilities. I believe in doing a job right the first time and making sure my customers or patients are happy with the service I am providing for them.
Overview
23
23
years of professional experience
Work History
Rural Mail Carrier
USPS
Columbia Falls, Montana
12.2013 - 12.2023
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Maintained accurate records of daily deliveries.
- Collected payments for COD items, postage due, and other fees as required.
- Assisted customers with inquiries regarding postal services and regulations.
- Provided excellent customer service while interacting with customers on route.
- Adhered to all USPS policies and procedures related to delivering mail.
- Communicated effectively with supervisors regarding route progress or changes.
Patient Registration Specialist
Kalispell Regional Medical Center
Kalispell, MT
06.2011 - 07.2014
- Handled cash transactions accurately according to established procedures.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Provided guidance on proper completion of forms related to registration processes.
- Followed up with insurance companies regarding denials of claims or incorrect reimbursements amounts.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Assisted patients with questions regarding their accounts or billing issues.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Entered data into the computerized registration system to update patient demographics records.
RMA Supervisor
Semitool
Kalispell, MT
07.2007 - 01.2009
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
Purchaser
Momentum Computer
Carlsbad, CA
02.2001 - 06.2007
- Negotiated with vendors to secure advantageous terms and conditions.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Evaluated bids from potential vendors and selected the most suitable one based on price, quality, and delivery terms.
- Monitored vendor performance in order to assess the effectiveness of agreements.
- Researched new sources for supplies, materials, and equipment as needed.
- Prepared purchase orders according to specified requirements.
- Performed periodic reviews of inventory levels in order to determine reorder points.
Education
Associate of Arts - Medical Administrative Assistant
Flathead Valley Community College
Kalispell, MT06.2011
Skills
- Insured Mail Procedures
- Package Scanning
- Problem Resolution
Languages
German
Native/ Bilingual
References
References available upon request.
Timeline
Rural Mail Carrier
USPS
12.2013 - 12.2023
Patient Registration Specialist
Kalispell Regional Medical Center
06.2011 - 07.2014
RMA Supervisor
Semitool
07.2007 - 01.2009
Purchaser
Momentum Computer
02.2001 - 06.2007
Associate of Arts - Medical Administrative Assistant
Flathead Valley Community College
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Mathilda BarteltMathilda Bartelt
PSE Clerk at USPSPSE Clerk at USPS
Steve ClowerSteve Clower
City Letter Carrier at USPSCity Letter Carrier at USPS
Pamela GilmorePamela Gilmore
Mail Clerk, Customer Care Agent at USPSMail Clerk, Customer Care Agent at USPS
James FantJames Fant
Owner at Glacier Traffic Products & ServicesOwner at Glacier Traffic Products & Services