Gabriel F Paso
El Paso,TX
Summary
Dynamic customer service specialist with expertise in sales strategy, process improvement, and client communication. Adept at resolving complaints and training staff, ensuring enhanced customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Specialist Representative
Alloy Wheel Repair Specialists of El Paso
El Paso, Texas
07.2025 - 11.2025
- Provided expert customer service to clients seeking alloy wheel repairs.
- Educated customers on available services and repair options for wheels.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Maintained accurate records of customer interactions and service requests.
- Negotiated prices with customers based on their individual needs and requirements.
- Developed and implemented sales strategies to increase market share.
- Identified areas for process improvement within the organization's sales operations.
- Assisted in training new staff on company policies and repair techniques.
Technician, insulation and gutter
Daniel gutter king
Orlando, Florida
02.2022 - 04.2024
- Installed and repaired gutter systems for residential and commercial properties.
- Utilized various tools and equipment for efficient gutter installation and repair.
- Replaced faulty components in gutter systems to restore proper functionality.
- Maintained inventory of supplies and tools for efficient project execution.
- Conducted training sessions for new technicians on installation techniques and safety protocols. new technicians on installation techniques and safety protocols.
specialist
Alloy Wheel repair specialist
Milwaukee, Wisconsin
06.2011 - 01.2022
- Developed training materials on best practices in wheel repair techniques to enhance staff skills and service quality.
- Inspected completed repairs to ensure quality before delivery to customers.
- Educated customers on repair services and options to enable informed decision-making.
- Collaborated on strategies to improve customer satisfaction and engagement, contributing to a positive service environment.
desamble
ETE Reman
Milwaukee, Wisconsin
01.2012 - 03.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Executed daily tasks with accuracy and efficiency to support operational goals.
Education
Associate of Arts - Art Culinary
Instituto De Banca Y Comercio
Fajardo, PR10-2008
High School Diploma -
Pedro Falu Orellano
Rio Grande, PRSkills
- Customer service
- Sales strategy
- Price negotiation
- Process improvement
- Training development
- Data management
- Client communication
Timeline
Specialist Representative
Alloy Wheel Repair Specialists of El Paso
07.2025 - 11.2025
Technician, insulation and gutter
Daniel gutter king
02.2022 - 04.2024
desamble
ETE Reman
01.2012 - 03.2013
specialist
Alloy Wheel repair specialist
06.2011 - 01.2022
Associate of Arts - Art Culinary
Instituto De Banca Y Comercio
High School Diploma -
Pedro Falu Orellano