Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Frank Ojeda

Las Vegas

Summary

Dynamic customer service professional with a proven track record at Domino's Pizza, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and Microsoft Office Suite, I effectively managed high-stress situations, ensuring customer satisfaction and repeat business through tailored support and informed recommendations.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Dominos's Pizza
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Lot Attendant

Family Auto Collision
04.2024 - 06.2024
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Parked and retrieved cars according to customer needs.
  • Managed inventory of vehicles on the lot
  • Processed and organized invoices for automotive parts

Education

Associate of Applied Science - Diesel Technician

College Of Southern Nevada
Las Vegas, NV
12-2027

Odyssey Charter School
Las Vegas, NV
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Microsoft Office Suite
  • Scheduling
  • Product knowledge
  • Answering phone calls and taking orders

Timeline

Customer Service Representative

Dominos's Pizza
04.2025 - Current

Lot Attendant

Family Auto Collision
04.2024 - 06.2024

Associate of Applied Science - Diesel Technician

College Of Southern Nevada

Odyssey Charter School

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