Gabriell Bartilow
Maypen,Clarendon
Summary
Goal-Oriented Sales and Customer Service Specialist, adept in critical thinking and data entry, with a track record of enhancing customer satisfaction. Skilled in fostering loyalty through active listening and technical support, ensuring high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connempathy/Global Fidelis
08.2023 - Current
- Manage amounts of incoming calls.
- Respond to customer inquiries.
- Process orders, forms, applications and requests.
- Manage customers' accounts.
- Maintain customer databases by updating account information.
- Keep records of customer interactions and transactions.
- Handle customer complaints and provide appropriate solutions.
Sales Representative
Rent-to-own
06.2022 - 11.2022
- Manage amounts of inbound and outbound calls.
- Respond to customer inquiries.
- Generate sales
Sales Representative
Jewels Dunns River Beach , Resort & Spa
03.2019 - 04.2020
- Build a trust relationship for customer account loyalty and engage customers.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- Process orders requests.
- Attracts potential customers by answering product and service questions and suggesting information about other products
Education
Front Office Operation&computer Studies(Certified)
St Monica’s College
Ocho Rios, Jamaica12.2019
Business Administration
Claude McKay High School
Clarendon, Jamaica 06.2017
Skills
- Customer service
- Data entry
- Critical thinking
- Active listening
- Payment processing
- Complaint resolution
- Technical support
- Filing
Timeline
Customer Service Representative
Connempathy/Global Fidelis
08.2023 - Current
Sales Representative
Rent-to-own
06.2022 - 11.2022
Sales Representative
Jewels Dunns River Beach , Resort & Spa
03.2019 - 04.2020
Front Office Operation&computer Studies(Certified)
St Monica’s College
Business Administration
Claude McKay High School
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