Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Gabriel L. RODEFFER

Universal City,TX

Summary

Skilled customer technician with broad base of experience in technical support and operations. Fast and efficient worker able to resolve problems quickly, delivering high levels of satisfaction. Excellent knowledge of computer hardware and software troubleshooting, email networking, and Office 365 solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Computer Technician - 1

Judson Independent School District
09.2021 - 12.2023
  • Provided Excellent technical support to staff members.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Maintained computer labs and helped with team projects around the district.

Customer Service Technician - Specialist

Rackspace
01.2019 - 07.2020
  • Provided Fanatical Support to customers over phones and chats in a fast-paced environment
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Analyzed user-generated support tickets to determine causes of problems and took appropriate action for resolution
  • Installed, configured, and troubleshot Email and Office 365 services on customer devices and systems
  • Served as a point of escalation for team members by answering questions and taking ownership of advanced support inquiries

Lifeguard(seasonal)

City Of New Braunfels
05.2016 - 09.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of all guests in and around swimming pool.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Completed basic maintenance and repairs to keep pools functioning properly.

Lifeguard (seasonal)

Schlitterbahn New Braunfels
05.2014 - 08.2015
  • Oversaw park patrons and upheld water and aquatic safety standards under Jeff Ellis & Associates, Inc
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Attentively watch over swimmers being quick to identify those in distress.

Education

Associate of Science - Computer Science

Northeast Lakeview College
Universal City, TX
05.2019

Blinn College
Brenham, TX

Skills

  • Highly motivated team player
  • Customer service focused and ability to communicate effectively
  • Ability to adapt to fast and rapidly evolving work environments
  • Experience with Office 365 and range of Microsoft Office suites
  • Knowledge of Java/C Fundamentals
  • Proficient with email systems and protocols
  • Troubleshooting technical issues
  • Able to work efficiently with customer support ticketing systems

Certification

  • American Red Cross lifeguard, CPR, First Aid, and Water Safety certified

Interests

  • Clarinet player who enjoys playing and listening to all genres of music.
  • Computer hardware enthusiast; enjoys building desktop computers.
  • Enjoys outdoor activities such as swimming and camping.

Timeline

Computer Technician - 1

Judson Independent School District
09.2021 - 12.2023

Customer Service Technician - Specialist

Rackspace
01.2019 - 07.2020

Lifeguard(seasonal)

City Of New Braunfels
05.2016 - 09.2018

Lifeguard (seasonal)

Schlitterbahn New Braunfels
05.2014 - 08.2015

Associate of Science - Computer Science

Northeast Lakeview College

Blinn College

Similar Profiles

CREATE PROFILE
Gabriel L. RODEFFER