Tou Ger Lee
Scandia,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Repair Technician 1
Vivacity Tech
2022.03 - 2022.06
- Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
- Complete computer repair process, cleaning, removing, and replacing of parts using provided tools and quality assurance reviewing of all completed repairs, ensuring technology is working to customer and Vivacity expectations.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Wrote reports on computer statuses and maintenance jobs.
- Disassembled computers to perform diagnostics and check for repair needs.
- Replaced defective components and parts on malfunctioning computers and office machines.
Shipping & Receiving External Specialist
Abbott Laboratories
2021.12 - 2022.02
- Duties: Manages shipment packages of products, materials, and supplies
- Collaborates with team members to send accurate orders to customers
- Closely works with management by actively monitoring inventory and production to successfully have products arrive on time for customers.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Server/Cook
Panda Express
2018.09 - 2019.02
- Duties: Preparing and serving high quality foods, maintaining a clean service for guests, and stocking supply products.
- Answered customers' questions, recommended items, and recorded order information.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma - Biology, Human Literacy, Probability & Statistics
City Academy
St. Paul, MNComputer Science & Transfer Pathway -
Saint Paul College
St. Paul, MNSkills
- Ability to work with Microsoft Excel, Power Point, Spreadsheets
- Highly skilled and dependable with hands-on experience
- Collaborative and negotiable with team members
- Strong problem-solving skills and commitment to top-quality workmanship
- Bilingual (English and Hmong)
- Ensure that all checklists are thoroughly verified
- Fast-paced typing skills
- Flexible Schedule
Certification
- 04/2022 - Current, Dell Technology Completion
- 04/2022 - Current, HP Commercial and Consumer Desktops
- 05/2022 - Current, Lenovo Service Support Guide
Volunteer Experience
- 12/2017 - 09/2019, Mama Fusion, Volunteering to serve customers and stocking supplies.
- 09/2019 - 10/2019, Feed My Starving Children, Volunteering to help pack food for children.
Timeline
Computer Repair Technician 1
Vivacity Tech
2022.03 - 2022.06
Shipping & Receiving External Specialist
Abbott Laboratories
2021.12 - 2022.02
Server/Cook
Panda Express
2018.09 - 2019.02
High School Diploma - Biology, Human Literacy, Probability & Statistics
City Academy
Computer Science & Transfer Pathway -
Saint Paul College
- 04/2022 - Current, Dell Technology Completion
- 04/2022 - Current, HP Commercial and Consumer Desktops
- 05/2022 - Current, Lenovo Service Support Guide
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