Gabriell Streeter
Lawrenceville,GA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
National Vision
09.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Member
Steak N Shake
09.2021 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
No Degree - Nursing
Gwinnett Technical College
Lawrenceville, GA05.2025
Skills
- Complaint Resolution
- Customer Service
- Active Listening
- Call Control
- Answering Questions
- Professional Phone Voice
Languages
English
Full Professional
Timeline
Customer Care Representative
National Vision
09.2023 - Current
Team Member
Steak N Shake
09.2021 - 09.2023
No Degree - Nursing
Gwinnett Technical College
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