Gabriella Alcala
Miami,FL
Summary
Methodical worker with knowledge of best-in-class customer service protocols. Personable and proactive with a history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely and efficiently with others to uphold standards. Open communicator and team member who is responsible, punctual, and productive when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Front Desk
Professional Plastic Surgery Center
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
English Tutor
Tutor.com Inc.
09.2022 - 10.2023
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Restaurant Hostess and Cashier
Perkins Restaurant Bakery
10.2022 - 03.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
Administrative Assistant/Sales
Prime Vacations International
05.2020 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained and processed hundreds of invoices, deposits, and money logs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sold memberships for the company as well
- Made marketing calls to bring in potential customers
Receptionist
Prime Vacations International
07.2019 - 05.2020
- Greeted incoming visitors and checked them in
- Kept reception area clean
- Set and confirmed appointments and updated client records
- Answered telephone and directed calls
- Resolved customer problems and complaints
- Took down monthly payments from customers
Education
Bachelor of Arts - International Studies
University of Florida.
Gainesville, FL05.2023
Skills
- Active Listening and Communication
- Fluent in English and Spanish
- Years of Customer Service
- Scheduling and Coordinating
- Financial Management
- Cultural Awareness
- Data Entry Documentation
- Records Management Systems
- Sales experience
- Data Transcription
- Word Processing
- Data Entry
Accomplishments
*Managed over 100 incoming/outcoming calls a day
*Exceeded monthly quota for three consecutive months
Timeline
Administrative Assistant/Front Desk
Professional Plastic Surgery Center
11.2023 - Current
Restaurant Hostess and Cashier
Perkins Restaurant Bakery
10.2022 - 03.2023
English Tutor
Tutor.com Inc.
09.2022 - 10.2023
Administrative Assistant/Sales
Prime Vacations International
05.2020 - 09.2021
Receptionist
Prime Vacations International
07.2019 - 05.2020
Bachelor of Arts - International Studies
University of Florida.
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