Gabriella Aldridge
Ypsilanti
Summary
Dynamic professional, adept in customer service, and multitasking. Excelled in fast-paced environments, enhancing team success and customer satisfaction through exceptional organizational skills and reliability. Skilled in conflict resolution and sales techniques, consistently achieved goals by leveraging strong decision-making and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Grizzly Peak Brewing Co.
Ann Arbor
05.2025 - Current
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Managed reservation system to optimize seating arrangements and guest flow.
- Answered phone calls to take reservations and address guest questions and concerns.
- Escorted guests to proper tables with food and drink menus.
- Communicated clearly with servers regarding guests' needs or requests.
Event Planner
Freelance
Ypsilanti
02.2020 - Current
- Developed event themes and concepts tailored to client preferences and objectives.
- Collaborated with clients to define event goals, budget, and target audience.
- Managed on-site operations, ensuring smooth execution of events and attendee experience.
- Created detailed project plans outlining tasks, responsibilities, and deadlines for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Developed detailed event plans and timelines to ensure successful execution of events.
Barista
Biggby Coffee
Ann Arbor
05.2019 - 08.2019
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash register transactions and processed payments accurately.
Environmental Service Aide
The Health and Fitness Center at WCC
Ann Arbor
07.2018 - 08.2018
- Clean and sanitize surfaces in fitness areas and locker rooms.
- Restock supplies in restrooms and common areas as needed.
- Dispose of waste following health and safety guidelines.
- Report maintenance issues to ensure a safe environment.
- Follow safety protocols to maintain personal and team safety.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Collected soiled linen from designated areas; transported it to laundry area for cleaning.
- Performed daily inspections of facility grounds to identify environmental issues.
Education
Some College (No Degree) - Interdisciplinary Studies
Michigan State University
East Lansing, MISkills
- Guest communication
- Customer service
- Event coordination
- Team collaboration
- Conflict resolution
- Problem solving
- Workflow optimization
- Relationship building
- Cleanliness and hygiene
- Strong multitasking
- Customer flow management
- Scheduling
- Safe food handling
- Service prioritization
Certification
Food and Alcohol Handler
Timeline
Restaurant Hostess
Grizzly Peak Brewing Co.
05.2025 - Current
Event Planner
Freelance
02.2020 - Current
Barista
Biggby Coffee
05.2019 - 08.2019
Environmental Service Aide
The Health and Fitness Center at WCC
07.2018 - 08.2018
Some College (No Degree) - Interdisciplinary Studies
Michigan State University