Gabriella Baird
Sarasota,FL
Summary
Dedicated and hard-working university student with experience in hospitality and customer relations. Skilled in providing exceptional service, quickly adapting to new environments, and maintaining efficiency in fast-paced settings. Strong communication and problem-solving abilities, ensuring positive customer experiences and satisfaction. Eager to apply a customer-focused approach in a customer service or sales role.
Overview
9
9
years of professional experience
Work History
Hostess & Waitress
Gecko's Hospitality Group
01.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly presence throughout their experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, including thoroughly completing daily side work during opening and closing hours.
Volunteer Work
Community Church
02.2016 - 07.2024
- Increased community integration by partnering with local organizations and businesses for volunteer work experiences.
- Volunteered primarily for local pregnancy centers, supporting women through their pregnancy's financially and emotionally.
- Promoted services and experiences going door-to-door through nearby neighborhoods and throughout the communities.
- Strengthened community relations through outreach programs and volunteer work.
Home Tutor
Local
09.2019 - 06.2022
- Helped middle-school students prepare for tests and exams in English and Math by providing guidance, motivation, and encouragement.
- Created lesson plans catering to each students weaknesses, preparing worksheets and practice tests to ready students for weekly tests and quizzes.
- Communicated with parents and teachers on students' progress.
Renovation Assistant
Self Employed
05.2021 - 10.2021
- Successfully completed numerous renovation projects, while adhering to client specifications and budget constraints.
- Quickly learned how to provide a wide variety of services, like tearing out walls, replacing flooring, drywalling, painting, tiling, and an extensive amount of cleaning and heavy lifting.
Activity Crew
Forest Cliff Camp
08.2016 - 09.2019
- Ensured every childs safety while running big activities, coordinating with team members to make sure the kids all had fun and were accounted for.
- Quickly and efficiently set up and tore down activities everyday during camp.
- Communicated well with team members to guarantee an efficient workflow.
Education
High School Diploma -
Homeschool
06-2024
Bachelor of Science - Biomedical Science
Liberty University
Online12-2027
Skills
- Customer service
- Multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting & communicating with guests
- Payment processing
- Active listening
- Computer proficiency & data entry
- Time management
- Relationship building
Timeline
Hostess & Waitress
Gecko's Hospitality Group
01.2025 - Current
Renovation Assistant
Self Employed
05.2021 - 10.2021
Home Tutor
Local
09.2019 - 06.2022
Activity Crew
Forest Cliff Camp
08.2016 - 09.2019
Volunteer Work
Community Church
02.2016 - 07.2024
High School Diploma -
Homeschool
Bachelor of Science - Biomedical Science
Liberty University
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